Duplicates Automation - Replace data

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Tom Miessen

• March 30, 2022 14:52

Hey all!

I want to create an automation that, in the moment a new item is created in my app to search if there is any other item with that email address an if this is true to replace the information from certain filed with the information of the new entry.

The problem is if a field in the old item has a value is not updated with the new value. It only works if in my old Item I have no value.

I used this to guide me:

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  Automations Bot

  • March 31, 2022 17:13

  The reason your value doesn’t update is because you’re updating the collected items with the same referenced value found by searching, please use the field value of newly created item! Which will be following [ (Request) Details how can we help ] and not [ (Ref Request) Details how can we help ]

  Hope that helps

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