Issue with invoice solved, but still can't open workspace

Comments

5 comments

  • Dana P

    Hi Marcel,

    Thank you for contacting us here with your question.

    Checking on that case number, it appears that this should be resolved for you at this time.

    However, please let us know if this is not the situation and you still do not have access. You can reply back to that case and they can create a new one for you.

     

    All the best,

    Dana - Podio

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  • Mckenna Shounk

    I am having the same issue. Podio did not let us know that the auto-pays were not going through and we found out once our account was blocked. We paid the invoices right away but it's been hours and our account is still locked. We rely heavily on Podio and support is not calling me back about our tickets. 

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  • Dana P

    Hi McKenna,

    My apologies that this is happening. 

    We would recommend submitting a ticket with our team so that we can determine if the payments are indeed made and we can remove the block from your contract.

    You can do so using our link here - https://support.citrix.com/cscase#/podio

    Best,

    Dana - Podio

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  • Gene Patterson

    Please to see your issue, I have same issue from last couple of days.

    I will pay all invoice's but still my account was locked no any movement done in my account.

     

     

     

     

     

    MyGiftCardSite

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  • Dana P

    Hi Gene Patterson,

    Thank you for contacting us here with your issue! My apologies that this is happening and we appreciate your payment.

    When you have a moment, kindly open up a case with our billing team, it's possible that we will need to manually reset your access.

    All the best,

    Dana - Podio

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