Better, Faster, Stronger Podio

Comments

48 comments

  • Sara Høeg Højlund-Rasmussen

    Hi Jeremy!

    We are aware that some of the issues we have seen with reliability and slowness in Podio has a very strong relation to our calendar architecture. By updating these areas in the calendar we believe this will overall improve reliability and speed - therefore making Podio more reliable in the future. 

    Let us know if you have any additional questions.

    //Sara - Podio

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  • Sara Høeg Højlund-Rasmussen

    Hi Matt,

    Thanks for sharing! Are you referring to the weekly view split in reports and app views? If yes, the weekly filter currently calculates start day of the week based on UK language settings, which might cause the issue you see in US language. I understand this can be an issue for you using US language settings. This is a known limitation we might be able to fix in the future! Thanks for raising it.

    //Sara - Podio

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  • Sara Høeg Højlund-Rasmussen

    Hi Hayley,

    Thanks for sharing - great to hear!

    Good question. The workspace calendar is shared to include all tasks while the global (personal calendar) in the top blue bar can be customised to remove tasks. There is no current option to remove tasks from the workspace calendar - appreciate your feedback and idea. One work-around could be to use the calendar tile in the workspace dashboard to see app events only or share views/exports from specific app calendar views, rather than using the workspace calendar.

    //Sara - Podio

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  • Sara Høeg Højlund-Rasmussen

    Matt, thanks for the link and additional details. This is tracked and reported internally as well. Thanks for sharing! 

    /Sara - Podio

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  • Matt McDonald

    This wasn't an issue as of a recent updates. It broke the US VERSION CALENDAR ONLY. I advise creating an example scenario to show how many appointments were made a given week. I guarantee you, it will show inaccurate data vs the REST of the languages. What happened?

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  • Matt McDonald

    In the US it's Week 34, if an appointment was made in that week and a report was made to show how many appointments were made a week, why would it show up under Week 33? That is illogical. But again, this issue isn't present with any other language.

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  • Hayley Weatherburn

    Hi Sara,

    Yes I can see there is the option for personal but it's for a general calendar for the workspace. I understand you could use a calendar tile, however that relies on workflows and when things change if the workflows aren't correct it doesn't get updated. Leaves a lot of room for human error. However it would still be awesome to just have a settings option to "hide tasks" from the workspace calendar. Hopefully not too complicated (but I do understand that it's never as simple as we think in the back end!.

    Cheers

    Hayley

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  • Aaron Jake Biehl

    I'm a bit late to the discussion here, but I feel like there should be a couple relatively easy fixes for this:

     

    1. So long as you have your data well structured, you should be able to just use the "Calendar" view option in the app itself. I hope that still works (I'll test and get back to this post later).
    2. The native export feature is limited to external calendars is limited, but the API access to historical calendar entries doesn't seem to be limited. (you can test here by entering any historical dates- I was able to successfully pull all data from 2016 quickly). From here it would be relatively simple for a developer to push this to an external calendar or reporting platform of your choice.

    So the good news is all the data is still there, and it is accessible. If anyone needs help in this process, please feel free to reach out to myself at podio@dvi360.com and either myself or my partner Aaron Boerger will reach out in response. We speceialize in doing these types of integrations, and are more than happy to help. 

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  • Philipp Muth

    Thx Aaron for your post!

    In general I would say that majority of Podio clients are users and no developers. To be honest I didn't understand your explained way to get the data exported. I'm sorry about that ;)

    It's good to know that it's possible but what most of clients want is an easy quick handling. I'll drop you an email and I hope u can explain me how to get all data in an external calendar. BTW is that a kind of ago or do we need to export it again after new data have beed recorded?

    Sorry if this question seems to be stupid but again i'm just a user ;)

    Thx in advance an regards!

    Phil

     

     

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  • Aaron Jake Biehl
    Hi Phil, happy to help how I can. Typically the development we will do will ensure that you have the data in the external calendar on an ongoing basis, and keeps the data in sync if anything is changed in Podio. 
     
    I will say that we can do a one time export and that would be simpler. Any tangible project scope would require knowing how complex your Podio calendar is, and knowing what external calendar or reporting software you want to use as well. Feel free to reach out via email, and I'll make sure we get a meeting scheduled this week.
     
    All the best,
     
    Aaron "Jake" Biehl
     
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  • Jeffrey de Visser

    I'm with Jeremy on this. Pretty minor updates for an increasingly unstable solution.

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  • Sara Høeg Højlund-Rasmussen

    @Matt, thanks for the extra details, I will follow up in the private support conversation.

    @Hayley, definitely a valid input - thanks for the idea and feedback!

    @Ben, I am sorry to hear  - as a first step, make sure you are also exporting the Podio calendar events to an external calendar like Google, iCal or Outlook - your events will continue to be available here and follow the data retention policy they offer. Hopefully the external calendar view can assist when you need overview of the full 12 months? We also don't have the annual view available, always only had monthly overviews. 

    @Jayraj, glad to hear - thank you for letting us know!

    /Sara

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  • Sara Høeg Højlund-Rasmussen

    Hi Erin and Philipp,

    Thanks for the feedback - appreciate this. To offer some additional background, the size of the calendar event architecture in Podio is huge as we have both personal, workspace and app calendars available for every app. We are aware that some of the issues we have seen with reliability and slowness in Podio has a very strong relation to this calendar architecture. By updating these areas and offering a 6 months window (rather than forever, 5 years or 12 months) we believe this will improve reliability and speed of Podio overall.

    If we made the window 12 months or 2 years, we do not believe this would have same impact due the significant  growth we have seen the last 2 years - there is simply too much data stored in our calendar architecture.

    As a workaround, would you be able to test exporting the Podio calendar events to an external calendar like Google, iCal or Outlook? Your events will continue to be available here and follow the data retention policy they offer - this should give you a full 12 month window and better annual view (we never offered annual overview in Podio, only monthly views). 

    //Sara - Podio

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  • Sara Høeg Højlund-Rasmussen

    Hi Elias,

    As I wrote in the beginning of the post the updates will seem small in the appearance (UI) but the backend architecture work to make this possible has been huge - so what we are releasing is an improved architecture in the backend of Podio to help provide a more stable and reliable platform. 

    Thanks for your feedback.

    /Sara - Podio

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  • Sara Høeg Højlund-Rasmussen

    Hi Ben,

    The initial export has a limit of 1000 events - however all new events should be added automatically so this should solve the problem for you longtern as new events are added. I understand this is an issue if you have not exported events prior to this since you lose history. Going forward it should all new events created.

    //Sara - Podio

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  • Sara Høeg Højlund-Rasmussen

    @Maeve, @Philipp, @Ben, @Daniel and @Bryan - thank you for sharing the additional details to how your team work with the calendar. This is really useful. We have done some user research and interviews with existing customers prior to enforcing this new behaviour to understand how most people are using the calendar. We did learn that for the majority of customers (of the sample we spoke to, I am sorry we did not get to all of you) usage of the calendar view happens in the "now" so the current month, current week and upcoming months for planning. Very rarely people find themselves going back in the calendar - again, I understand this is not true for your team. 

    Thank you for sharing. We will monitor feedback from customers with use cases similar to yours closely in Support over the coming weeks to understand how this change is affecting our customers in general and the usefulness of the calendar. If we see additional complaints in the support channel, we will definitely consider moving to the 12 months past events.

    Sara - Podio

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  • Sara Høeg Højlund-Rasmussen

    Appreciate the comments all! We appreciate your passion for the platform and help shaping the product. 

    @Philipp, for the exporting to external calendar issue you have, we initially export 1000 events however all future events will be added automatically so as you continue to have the export open, the calendar should continue to populate future events (which will then stay for longer than 6 months). So it will not solve your cases initially, unless you already had the calendar exported prior - but it should solve itself in the future as new events gets added.

    /Sara - Podio

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  • Sara Høeg Højlund-Rasmussen

    Søren and David,

    Thank you for sharing. We are not planning any additional downgrade of features - we did announce the upcoming change in the maintenance post in public 7 days prior to release, I will recommend you to follow our status page as well for important future announcements: http://status.podio.com/incidents/wnlsk4dyybsw 

    I understand this is painful, however we strongly believe this change was required in order to secure a more reliable and better scalable Podio (from a performance stand-point) in the future.

    //Sara - Podio

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