I cant update my credit card

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David Kerner

• February 10, 2021 15:31

My credit card has expired and there's a message in podio that I have an overdue invoice. when I click the button that says pay your invoice or to update your credit card I get this error every time I try for the last week.

"We're sorry, but something went wrong.

Wait a few seconds and try again. We've been notified about this issue and we'll take a look at it."

I have no idea how to get in contact with podio to get this resolved. there does not seem to be any way to contact podio support or billing

 

 

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  Randall Agee

  • February 12, 2021 18:58

  Yep, same problem. I found a way to submit a ticket a while back, but can't remember. Really terrible support service for such a great platform.

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  Dellent

  • February 13, 2021 18:39

  Same problem here. I also open a ticket reporting this issue.

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  Dellent

  • February 13, 2021 20:04

  Problem solved. I update the credit card and made the payment with success. 

  Thank you 

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  Dana P

  • February 18, 2021 17:39

  Hi,

  My apologies that this has happened, but glad that you were able to resolve it. We have had some issues for some customers where they are not able to access their billing page and make a payment.

  Typically trying again at a later time will allow you to access and make a payment. In the meantime, we apologize for any inconvenience and appreciate your patience while we work to resolve it.

  All the best,

  Dana - Podio

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  Paul Graham

  • February 22, 2021 01:25

  Where/how can I update my credit card?

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  Jeff

  • February 25, 2021 03:25

  I'm having the same issue. My account is set to auto pay but I am getting an error message when I try to fix it. And I have been trying at different times all day.

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  Tim Smith

  • February 26, 2021 16:12

  Same issue here.  Not able to pay invoice or change credit card, also no way to reach support.   Glad I didn't put all my eggs in one basket.  Oh well, I'm just going to switch platforms, business must go on. 

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  Joseph Wright

  • December 17, 2021 11:36
  • Edited

  Did you find any solution. Facing same Issue.

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