Errors on billing notifications
Is anyone else seeing messages about overdue invoices in some organization workspaces and then you click on the "invoice overdue pay now" but get error messages and not able to actually then pay the invoice? Has happened to about 3 of my orgs even though the others are fine. When you click to change the credit card, you get a "something is wrong" error. Anyone else?
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Official comment
Hi everyone!
Yes - we are aware of some billing issues for some customers where you're unable to update your credit card or manually pay an invoice that wasn't paid automatically through our system. We're working very hard on a solution to this. In the meantime, you can submit a ticket if you'd like to be notified when this is verified as fixed and we can reach out directly. I'll also update this thread once we've confirmed it's fixed.
/Kelley - Podio
Comment actions -
Hi,
Thanks for contacting Podio Support.
We were presenting an issue with the billing system, it should be resolved by now. If you are still having issues paying the invoices, please open a support ticket at https://support.citrix.com/cscase#/podio.
Regards,
Stephanie - Podio.
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Yep. Same deal here. Exactly as you described in every way. And I still can't pay the invoice. I opened up a support ticket.
UPDATE: It works now. I still had to pay the invoice manually by following the links to the billing page, but it works. Hopefully, they will get back to billing my card on file like they usually do.
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I got in touch directly with Podio support on billing and it was confirmed this was a known issue that many were experiencing and that they were addressing it as a very high priority. I was also able to go back in, update my credit card info and pay the invoices that were presumed overdue as result of the systems issue. Hopefully the fix will resume the automated billing going forward, which I expect it will
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Hi Andrew,
My apologies that this is happening. We are still looking to find a root cause as to why this is happening. In the situation you mentioned, this is typically when selecting the "Pay" button on the invoicing page.
However, this is not permanent, and will typically resolve itself. Kindly try that process earlier in the day or at a later time.
Again, we appreciate your patience while we work to resolve this issue.
Best,
Dana - Podio
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So every one on my team has received that "overdue invoice" message and when I try to go into to view overdue invoices it says "there are no overdue invoices" Dana P do you know if this issue is still happening?
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Hi Vivian Nguyen and Bruno Grønholt Olsen
Yes, we are sporadically having these issues with the billing system.
The only thing that I can suggest, at this point, is to wait and try again. Logging in to pay, either earlier in the morning or later in the afternoon, should allow you to access.
I realize its a big ask for our customers, but we are working on a solution to resolve it.
Best,
Dana - Podio
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