Help center format

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4 comments

  • Mike Davis

    I have always been at a loss why podio does not use podio for this function.

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  • Jacquelyn May

    Hi Adil,

    Thanks for your feedback. We've always used Zendesk for our help center since this is what we also use for our support tickets, and so far haven't had a good reason to switch to something else (such as Podio!) Could you give an example of something you're searching for and can't find?

    /Jacquelyn - Podio

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  • Brock Taffe

    One day I wish Podio could replace Zendesk for me, but it's no where near up to scratch. Especially on the email and CRM side.

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  • One good reason for why we are using an external site for support and not Podio is for the very rare occasions that Podio is not working as expected (delays or performance issues). If we used Podio as the main support site, we wouldn't be able to support our customers if Podio was not functioning - so having same site would be a bit of a risk in those rare situations.

    //Sara - Podio

     

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