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Help on verifying Webhooks

I am able to get the webhooks to verify on our test server. But it will not work on what will be our production domain.
Looking at our log files, I can't even see where Podio is contacting our production server when I click verify.
Could this be a DNS issue on Podio's side? The server is using a UCC SSL, is that an issue?

Chuck Cartia

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Shouldn't be. Are you 100% sure the production server is generally available (ie. not behind firewall etc), and that you have the correct url entered in Podio?

If so, you can send your details (app id, API key, url of webhook, time you have requested the verification) to support@podio.com and we can look in the logs.

Casper Fabricius 0 votes
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I just double checked the url. I clicked verify button and saw no response on the server. Copy/past the url into an browser and can see the entries in the log file from that.

I did initially contact support@podio.com and the response I got back was

"I'm sorry to say that we do not provide private support for our API, but if you have questions you can direct them to our Developer Forums"

Should I resubmit the issue?

Chuck Cartia 0 votes
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Yes, since you need to provide information of a sensitive nature, please use a support ticket and refer to me.

Casper Fabricius 0 votes
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Hi Chuck,

 

Did you get a solution regarding this issue? Or still are you facing the same issue? I am facing the same issue, can you please give some advice on the same.

 

Thanks,

Anup Kumar Dhal

Anup Kumar Dhal 0 votes
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