Comments

26 comments

  • Official comment

    Hi all,

    Thanks for the valid feedback related to phone support.

    We currently only offer ticket support using the link "Contact support". We are aware that we have offered a slower response compared to normal standards in 2018 and are working to bring more team members on-board to offer faster and better support in the future. 

    If you are interested to pay for phone support, we have partners available worldwide that could be able to assist. Get help from a partner her: https://podio.com/webforms/2716831/200839

    //Sara - Podio

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  • Mette Frøkjær Hansen

    Outdated answer below. Unfortunately we are no longer able to offer a personal contact for your account (Jan 2018). 

    Hi Adam,

    When you're a Premium customer you have a personal Podio contact assigned, who you can chat with and also call. You will be able to set up sessions with your Podio contact, where you meet in virtual meetings and share screens to create the setup that works best for you.

    When you're a free user of Podio you can always contact support (via the link in the top right corner of this page) and write to Sara May in the chat in Podio.
    You can also reach out in the Help Centre here.

    We take great pride in servicing both free and Premium customers so you're always welcome to reach out in the different channels:-)

    /Mette
    - Podio

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  • Mette Frøkjær Hansen

    Sounds great Mathild:-)

    /Mette
    - Podio

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  • Victorianna Dunn

    I'm a premium member.  How do I find out who my personal contact is and call them.   I'm having MAJOR issues with my account and a ticket I filed.   And need help ASAP

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  • Zahir Palanpur

    What happens when your podio contact does not respond after several messages! You also do not publish any phone number making it impossible to reach you guys. Please share the contact information for your head of customer service. 

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  • Sally Brown

    I am not a free user. I would like that customer support. Know whats crazy? I worked with another investor before who used Zoho and at the basic level their customer service blows yours out of the water. So with what I pay, how come I cannot have a number to call?

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  • Andrea Robinson

    I am Premium customer and I can't get a hold of anyone. Help! 

     

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  • Maggie Mendoza

    I haven't been able to reach anyone either! Why is there NOT a phone number???

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  • Andrea Robinson

    @maggie I ended up going to Facebook and finally someone answered me on my ticket but then they closed my other tickets without a resolution.  Poor customer service is an understatement in my opinion. 

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  • David Fraters

    Hi,

     

    I Have some urgent questions submitted in the support area but are not getting answers. We have troubles getting the mail notifications from Podio, some people can't get to their account because the pasword recovery/reset mails aren't getting through although Podio is on the whitelist...  

    Please support!

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  • Andrea Robinson

    @David Fraters I contacted them on Facebook and they finally answered me. You might want to try that. I had the exact same problem.

     

     

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  • David Fraters

    Hello, Can I please get some follow up on my tickets?

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  • Eric Chen

    @David Fraters, how long have you been waiting for someone to respond to your ticket? I've submitted a ticket for 2 days and no answer. I've just tried contacting them via Facebook, hopefully, someone responds. 

    Do you get the feeling that Podio is being neglected by Citrix? Functionality updates are slow to non-existent. No more personal contacts via chat, seems like all those support staffs are no longer working at Podio. And now the ticket system isn't even working. Those are troublesome signs. 

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  • David Fraters

    @Eric Chen sometimes a week, but posting it here helps to get some attention. And yes I have the same feeling. 

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  • Marius Smook

    I received an immediate response to my ticket. However, it seemed to address an unrelated issue, which I then queried as it made no sense to me. That was almost 3 days ago and I have not received a response and my leads funnel is disabled. I have sent 2 follow-ups without receiving a further response. I don't know what to do. If I have to become a Premium member to get service then so be it, however, from what I am reading here, that won't make any difference.

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  • Matthew Burch

    Man podio help support is really bad. it takes days or weeks before anyone even responds to us... this is pretty bad guys!

     

    my team member is no longer getting email notifications for @mentions or tasks.

     

    we use this as a critical function of our business.

     

    Still no response 2 days later... i am not holding my breath.

     

    its a shame because it is a great software. but we need faster support! please help

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  • Alissa Futhey

    I am writing to this because I've reached out to my account rep twice via email and once in Podio. We have a premium membership and I need help on our account. Can you please let me know who to reach out to? 

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  • Manish Rajput

    This is really upsetting!

    We've made the payments well before the due date and we get a message that payment is due. 

    There is now alternate way of reaching out to your guys and response over emails is delayed like crazy!

    My team had devilries to be made and none of us are able to work today!

    I'm already thinking of alternate cloud app that can offer us better service. 

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  • Hi Manish,

    Our team should be in touch to help you solve the billing error. Sorry for the trouble.

    //Sara - Podio

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  • Madeline Trousseau

    Hello,

    I've submitted 3 tickets on your form and received no answer from your support for several weeks.

    How to get an answer from you guys?

    I am a paying customer, and I think we deserve a bit of attention from your support.

    Thank you to reach out to me ASAP.

    Madeline

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  • Brenton

    Hi Madeline,

    A member from the Podio support team has provided you with an update in regards to your support request. In result, we'll assist you from there.

    //Brenton - Podio

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  • Lorenzo Rattazzi


    Hello, I am a paying customer and I have submitted 2 Tickets (#191012 and 191644) and chased on both several times, and I am still waiting for a reply.

    We have been experiencing issues with the Excell Export function as the resulting Excell file does display the wrong data. 

    What should I do to get someone from the Podio Team to look into this issue?

    It has been now 20 days since I have submitted the first ticket asking for assistance. This issue is impacting our business.

    Thank you in advance for reaching out to me ASP.
    Lorenzo

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  • Brenton

    Hi Lorenzo,

    I do apologize for the delayed response and a member of the Podio team will assist you with your export support issue. 

    //Brenton - Podio

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  • Lorenzo Rattazzi

    Good Afternoon Podio Team.

    I opened a ticket 6 months ago, precisely on the 14th of June 2018. As of today, we are still experiencing the same Excel Export issue.

    As a Paying customer, I find it rather ridiculous that we are still experiencing the export issue and that I have to chase weekly for updates regarding what kind of progress has been made toward the resolution of this issue, and not receiving any.

    Furthermore, the Podio Team Member that is supposed to assist us with this issue has been replying that there is no ETA for the past 2 months even when asked just to share what action has been taken or to share the progress made to fix the issue since the ticket was escalated to the Podio Dev Team at the beginning of August.

    I would like to know what kind of action has been taken since the ticket has been escalated as for the past six months we have been paying for a broken product.

    Kind Regards,
    Lorenzo

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  • Olivier Vernin

    All of a sudden the account API Rate limit has dropped. Please assist urgently 

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  • John Ramsden

    Podio customer support is AWFUL!

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