Why is itduzzit integration have to be renewed every 28 days?

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18 comments

  • Andreas Haugstrup Pedersen

    Hi Steve,

    We don't have any restrictions that forces itduzzit to renew the integration every 28 days. They can get an access token and renew it indefinitely. I think the best course of action is to voice your concerns directly with itduzzit so they can review how they do their Podio integration.

    All the best,

    Andreas 

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  • Steve Fanale

    Can I assume then this is related to the plan they are on. i.e. if they pay a fee they can renew it indefinitely?

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  • Andreas Haugstrup Pedersen

    You will have to contact itduzzit. Podio does not make any distinction. All Podio users have the same access to the Podio API.

    /Andreas

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  • Steve Fanale

    that is interesting Andreas as this is the response "itduzzit" received from your colleague Florian Munz

     

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    Florian Munz (Podio Support)

    Jan 16 11:36 (CET)

    Hi Steve,

    sorry, there seems to be some confusion about this in our team. The refresh_tokens expire after 28 days now, but they still expire.

    Cheers,

    Florian

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  • Steve Fanale

    support ticket was #18388

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  • Steve Fanale

    and for the record it expires every 28 days

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  • Andreas Haugstrup Pedersen

    There was indeed some confusion on my part. I apologize for the trouble.

    /Andreas

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  • Carl-Fredrik Herö

    I'm also interested in this question. Does it expire or not?

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  • Steve Fanale

    Thanks Andreas but you haven't answered my original question. Why do you have to have the 28 day limit and can it be removed as it is counter productive for people using your product. If it wasn't for itduzzit I probably wouldn't be using Podio at all as you don't offer direct integration from wufoo forms

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  • Steve Fanale

    Carl-Fredrick it definitely expires and it is extremely inconvenient that this restriction is in place

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  • Derek Turner

    I would like this resolved as well.

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  • Shannon Atkinson

    Any clarification on this issue?

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  • Steve Fanale

    Why isnt anyone from Podio responding to this?????

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  • Derek Turner

    I agree. This is a real inconvenience for those of us building custom integrations to expand Podio's reach. As paying users, can we get access to tokens that do not expire?

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  • Andreas Haugstrup Pedersen

    I'm sorry for the quietness on our part. We were going to resolve the issue, but then other things got in the way (I hope you guys are enjoying Podio Chat). We have heard what you're saying and will be making some changes shortly that should help all of you. I'll let you know when we have news.

    All the best,

    Andreas

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  • Derek Turner

    @Andreas - Thanks for the update. We look forward to the update.

    • Derek
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  • Andreas Haugstrup Pedersen

    Hi guys,

    We have made changes on our end to resolve this issue. They are not live yet, but will be deployed very soon. I have reached out to Zapier and itDuzzit directly so they can make any changes they need to on their end.

    For those interested in the gory details:

    Currently, the refresh token doesn't change when you refresh your access token, and the refresh token is only valid for 28 days.

    Our change means that before the refresh token expires you will receive a new refresh token when refreshing the access token. As long as you always make sure to store the refresh token returned when refreshing the access token everything should just start working.

    Beware that refresh token do still expire so if you have an old authentication where you haven't refreshed your access token in over 28 days and then attempt to refresh, it will fail and you'll have to have the user re-authenticate.

    I hope this help. Let me know if you have any questions.

    All the best,

    Andreas

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