Why is itduzzit integration have to be renewed every 28 days?

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Steve Fanale

• February 27, 2013 23:52

We are currently using itduzzit to integrate WooFoo forms with Podio. However it seems that podio has a 28 day limit on its API which means we have to renew the integration each month. I think it is great that itduzzit provides a service that helps make podio more useful yet this limitation is quite annoying and results in me having to schedule in my diary regular renewals of the integration and or if I forget have form submissions that dont make it into podio. This of course results in wasted time and effort having to import in at a later date. Is there any way you can remove this restriction like other platforms that use it duzzit

Thanks

Steve

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  Andreas Haugstrup Pedersen

  • March 02, 2013 15:33

  Hi Steve,

  We don't have any restrictions that forces itduzzit to renew the integration every 28 days. They can get an access token and renew it indefinitely. I think the best course of action is to voice your concerns directly with itduzzit so they can review how they do their Podio integration.

  All the best,
  
  Andreas 

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  Steve Fanale

  • March 02, 2013 16:35

  Can I assume then this is related to the plan they are on. i.e. if they pay a fee they can renew it indefinitely?

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  Andreas Haugstrup Pedersen

  • March 03, 2013 17:37

  You will have to contact itduzzit. Podio does not make any distinction. All Podio users have the same access to the Podio API.

  /Andreas

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  Steve Fanale

  • March 04, 2013 06:53

  that is interesting Andreas as this is the response "itduzzit" received from your colleague Florian Munz

   

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  Florian Munz (Podio Support)

  Jan 16 11:36 (CET)

  Hi Steve,

  sorry, there seems to be some confusion about this in our team. The refresh_tokens expire after 28 days now, but they still expire.

  Cheers,
  
  Florian

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  Steve Fanale

  • March 04, 2013 06:53

  support ticket was #18388

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  Steve Fanale

  • March 04, 2013 06:53

  and for the record it expires every 28 days

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  Andreas Haugstrup Pedersen

  • March 04, 2013 15:21

  There was indeed some confusion on my part. I apologize for the trouble.

  /Andreas

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  Carl-Fredrik Herö

  • March 04, 2013 16:57

  I'm also interested in this question. Does it expire or not?

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  Steve Fanale

  • March 04, 2013 17:43

  Thanks Andreas but you haven't answered my original question. Why do you have to have the 28 day limit and can it be removed as it is counter productive for people using your product. If it wasn't for itduzzit I probably wouldn't be using Podio at all as you don't offer direct integration from wufoo forms

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  Steve Fanale

  • March 04, 2013 17:46

  Carl-Fredrick it definitely expires and it is extremely inconvenient that this restriction is in place

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  Carl-Fredrik Herö

  • March 05, 2013 06:27

  Then maybe it answers my question here as well: https://help.podio.com/entries/23169933-Does-the-access-and-refresh-token-become-invalid-when-the-user-sign-off-

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  Derek Turner

  • March 15, 2013 20:48

  I would like this resolved as well.

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  Shannon Atkinson

  • April 30, 2013 00:58

  Any clarification on this issue?

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  Steve Fanale

  • June 18, 2013 00:22

  Why isnt anyone from Podio responding to this?????

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  Derek Turner

  • June 18, 2013 00:38

  I agree. This is a real inconvenience for those of us building custom integrations to expand Podio's reach. As paying users, can we get access to tokens that do not expire?

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  Andreas Haugstrup Pedersen

  • June 19, 2013 04:04

  I'm sorry for the quietness on our part. We were going to resolve the issue, but then other things got in the way (I hope you guys are enjoying Podio Chat). We have heard what you're saying and will be making some changes shortly that should help all of you. I'll let you know when we have news.

  All the best,
  
  Andreas

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  Derek Turner

  • June 19, 2013 04:10

  @Andreas - Thanks for the update. We look forward to the update.

  • Derek

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  Andreas Haugstrup Pedersen

  • June 19, 2013 22:23

  Hi guys,

  We have made changes on our end to resolve this issue. They are not live yet, but will be deployed very soon. I have reached out to Zapier and itDuzzit directly so they can make any changes they need to on their end.

  For those interested in the gory details:

  Currently, the refresh token doesn't change when you refresh your access token, and the refresh token is only valid for 28 days.

  Our change means that before the refresh token expires you will receive a new refresh token when refreshing the access token. As long as you always make sure to store the refresh token returned when refreshing the access token everything should just start working.

  Beware that refresh token do still expire so if you have an old authentication where you haven't refreshed your access token in over 28 days and then attempt to refresh, it will fail and you'll have to have the user re-authenticate.

  I hope this help. Let me know if you have any questions.

  All the best,
  
  Andreas

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