Ending a contract with Podio
If you'd like to end your paid plan in Podio, you can do this at any time from the billing page. Click the profile icon in the top blue bar, and then "Billing".
If you have more than one contract with us, you can select which one you'd like to end here.
From your contract detail page, click the “End my plan” link to end your contract. Note that, this will block your access to the organization. Your data will be retained in our system as per our Data Retention Policy and then get deleted post that. To reinstate your access and continue retaining your data on Podio, you need to upgrade back to a paid plan within 60 days of ending your contract. Please contact support to help you get unblocked and upgraded.
**Please Note: Before being able to downgrade to the free plan, you'll need to reduce your user list to no more than 5 Employees and 5 External Members. See below for instructions on how to do this.
Ending a contract when you are over the free user limit
It's possible that you are using more than your free user limit when you try and end your contract. If that is the case, you'll have to go to the User Management page in order to remove users before you can end your contract. We leave it to you as the account owner to decide which users can still have access to the account, instead of automatically choosing for you.
Hover over your organization name in the left-hand navigation, then click the wrench icon, and select "User Management". Now remove enough users until you are at or below the free limit (5 members), and then downgrade via your billing page.