Held Hostage and Locked Out of Podio Functionality

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Melissa Boring

• January 01, 2023 18:03

Our company received a message on Friday at 2:00 pm that we were nearing 100% of our availability and we needed to upgrade. Then by 2:30 none of the flows were working. We paid and on Sunday at 1:00 PM still not functional. No warnings, no emails sent as a heads up, and NO ONE to assist us. We filed a support ticket on Friday as well, but nothing. This is critically affecting our ability to do business. We are a real estate company and thus work 365 days a year. Also, texts/sms are not sending out from Podio, no idea if this is simply coincidental or a separate issue. 

HELP!!!!

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  Melissa Boring

  • January 02, 2023 15:49

  To be clear, the message we received was a banner on Podio. As of 10:45 AM most everything is now working except texting.

  However, we had to pay for 37 employees when we only have about 15. How do we update our employees?

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