1 comment

  • Dana P

    Hi Vicky,

    Thank you for contacting us here with your billing question and my apologies for any trouble you are experiencing. 

    Once you have completed the upgrade process you will have access. Unfortunately, I couldn't find an email address from your post here. 

    When you have a moment, please create a support case with our team here - Americas Customer Service - Citrix so that we can look into this further for you.

    All the best,
    Dana - Podio

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