SMS history not showing

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Andrew Margolies

• July 25, 2022 16:06
• Edited

I set up SMS history per smrtphone instructions but it's telling me "interactions not shown."  Does anyone know why this is happening? It was working a few hour ago.

 

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  Jordan Fleming

  • July 26, 2022 05:40

  The code you have used limits the amount of transactions displayed to ensure you don't have an endless page of communications. That means there are four displayed and one more that is not displayed that you can get to in the related history at the bottom of the page. 

  This s done for visual reasons to avoid cluttering the page. You can adjust how many are shown in the calculation code.

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  Jordan Fleming

  • July 26, 2022 05:41

  For the SMS, you'll need to get someone who can read the code to review it. I'd recommend posting on the Workflow Automation workspace. Someone will be able to look at the code for you and assist.

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  Andrew Margolies

  • July 26, 2022 18:41

  Right, but its showing none under SMS.

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  Jordan Fleming

  • July 27, 2022 14:30

  Likely means your code is slightly off. If you post that (hiding any confidential elements if there are any) it's easier to see a fix

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