Why podio support restricted by citrix?
We issue a support ticket in podio, but till now its not resolved, when i checked my tickets is not accessable, and when you go to chat support podio is not listed to their product support. What's happening? Are they abandoning podio?
-
Hello John, good day!
We don't see any cases created with your email address. Could you share with us the case number, to verify it in our system?
If you don't have a case number, feel free to create a new Podio technical case using the link below and a Podio specialist will contact you as soon as possible:- Create Podio case: https://support.citrix.com/cscase/ams#/podio
Unfortunately, we don't offer Support via chat yet, this is why you don't see Podio as an option when initiating a Chat with a Support Engineer.
Thanks,
Esteban - Podio Support
-
im using this account coz even using my work email when i go to chat support and check the ticket it was not found.
this is the ticket number: 81040901
I register using my work email account that submit that ticket no, still cant access the ticket details. What's happening? this issue in the ticket is very important to us to get resolved.thanks.
-
Hello John, good day!
Unfortunately, Podio cases are not supported by Citrix.com yet and this is why you cannot access or view Podio cases using the Citrix web portal (Citrix.com). We apologize for the inconveniences.
The Citrix Web Developers are working on getting Podio cases integrated with the Citrix web portal but unfortunately, we don't have an ETA of when this is going to be completed. We hope to get it integrated as soon as possible.
If you want to know the status of a Podio case that you created, feel free to reply to any of the emails that the Podio specialist sent to you about that case and the specialist should contact you as soon as possible.Thanks,
Esteban - Podio Support
Please sign in to leave a comment.
Comments
5 comments