Why podio support restricted by citrix?

Comments

5 comments

  • Esteban Delgado

    Hello John, good day!

     

    We don't see any cases created with your email address. Could you share with us the case number, to verify it in our system? 
    If you don't have a case number, feel free to create a new Podio technical case using the link below and a Podio specialist will contact you as soon as possible:

    - Create Podio case: https://support.citrix.com/cscase/ams#/podio

    Unfortunately, we don't offer Support via chat yet, this is why you don't see Podio as an option when initiating a Chat with a Support Engineer.

     

    Thanks,

    Esteban - Podio Support

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  • John Alfred Dafielmoto

    im using this account coz even using my work email when i go to chat support and check the ticket it was not found.
    this is the ticket number: 81040901

    I register using my work email account that submit that ticket no, still cant access the ticket details. What's happening? this issue in the ticket is very important to us to get resolved. 

     

    thanks.

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  • John Alfred Dafielmoto

    whey can't we access the that ticket?

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  • Marc Decroos

    Just reply on the received mail and they will react. Sometimes they phone me within an hour, sometimes you get only a reaction in 5 days ...it depends (but on what ...no idea)

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  • Esteban Delgado

    Hello John, good day!

     

    Unfortunately, Podio cases are not supported by Citrix.com yet and this is why you cannot access or view Podio cases using the Citrix web portal (Citrix.com). We apologize for the inconveniences.
    The Citrix Web Developers are working on getting Podio cases integrated with the Citrix web portal but unfortunately, we don't have an ETA of when this is going to be completed. We hope to get it integrated as soon as possible.

    If you want to know the status of a Podio case that you created, feel free to reply to any of the emails that the Podio specialist sent to you about that case and the specialist should contact you as soon as possible. 

     

    Thanks,

    Esteban - Podio Support

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