Upcoming Changes to Podio Support



  • Linda Foix

    I love the podio product - however, the availablilty of support is concerning.    Hopefully the support chat will have a live body and you can send snap shots and get help in real time which is when we need it.

    Thanks for your consideration. 

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  • Carolina Murillo Rodrigues

    Hi Linda, hope you are doing well!

    Thanks for sharing your feedback. I understand your concerns and we have been working on improving our availability to provide faster response.   I would like to share that since the transition to the new platform, our first response time has improved significantly, achieving over 90% of the requests replied within the first 24 hours. 

    Also, I'm happy to share that one of our future projects is to have live support via chat and this method of contact will allow the possibility of attaching snapshots, which will be very helpful!! 

    Please let me know if you have further questions or if you need assistance, we'll be glad to help!!





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