On August 13, we will make a small change to how you and your team contact our Support team from the Podio Help Center. This change will help us deliver a better, faster support experience for our customers in the future. In the short term, this will have an impact on how you interact with Support. We’ve outlined these changes for you below.
What’s changing on August 13:
- We will continue to offer support through help.podio.com. You will be able to contact our team through a webform, and we’ve been working to update suggested answers and articles with the goal of letting you find help faster. We will no longer offer support through the old firstname.lastname@example.org email.
- As we transition to a new unified Citrix tool to offer support, we will no longer be able to offer an online view of your ticket history as we have in the past. The new webform will send you an email notification with the ticket number of your request, and you will have the option to reply back with attachments and screenshots if you need to add more details to the case.
- The new tool will enable us to offer an automatic ChatBot to assist you, thus reducing your wait time for an answer. We are also planning to add live support chat in the future; stay tuned.
Thank you for being a customer. We look forward to continuing to assist you from help.podio.com.
Podio Support Team, Manager
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