At the end of 2017 we stood at 750 million items created and today we have crossed a new big milestone to reach 1 billion items created - this is 1 billion projects, deliverables, clients, tickets and so much more. Thank you for your support in this amazing journey.
While we are glad to be creating value for customers, our product usage is scaling aggressively and it demands better performance optimization, which is a good problem to have.
In 2018 we focused on enhancing stability and scalability for Podio and we had to let go of many feature enhancements in lieu of that. On the same lines, we are now introducing a limit on the number of items that can be created in an organization on free plan. This way we would be able to create more value for our customers who are paying for their subscriptions.
New Item Limit Policy
An organization (org) on a free plan, can create up to 500 items in total, across its workspaces and apps. Once an organization reaches the 500 item limit, it will need to upgrade to any one of the paid plans or else it will enter the edit-only mode and eventually get locked. Please note here, if a user has both paid and free organizations and he crosses the 500 item limit for the free org, then his access will only be locked for the free org and there would be no impact on the paid org.
The existing free and paid features will remain the same.
What happens to the existing free organizations that already have more than 500 items?
We are providing all existing organizations a 30 days notice before we release the limit to them between mid-late January 2019. Organizations can use this 30 day notice period to either upgrade their plan for uninterrupted access or take backup and delete some items to come below the 500 limit. On rolling out this limit, all organizations that are above the 500 limit, will enter the edit-only mode where they can view, edit, export and delete their data but cannot create new items. They will have another 30 days in this edit-only mode to upgrade their plan before their account gets locked out.
What is the edit-only mode?
On reaching the 500 item limit for an organization, its users will have access to their data on an edit-only mode for 30 days where they can view, edit, export and delete their data but cannot create new items. It is possible to delete old items to get below the 500 item limit and thereby be able to create new items again.
What happens to the Data for a Locked Account
If an organization does not upgrade even after 30 days in the edit-only mode, then the organization account will get locked and users will lose access to their data on Podio for that organization. They will need to upgrade to paid to access data or reach out to Podio support for further assistance. As per Policy, Podio will store the data for an inactive free user account for 13 months, post which, all the data will be deleted.
We understand that right and timely communication is the key to such plan changes. So we are sending out this plan change details to all users now, giving a 30 days timeline to all organizations that are already above the 500 limit to make necessary changes to their plan before the limit gets applicable for them.
In addition to offline communication, there will also be in-app communication in the form of banners and paywall modals that would warn the user on exceeding 80% of the item limit and block creation of new item on reaching the 100% limit.
- New free sign-ups will get the new paywalls starting early January 2019 - Released
- Existing free organizations will get the new paywalls late January 2019 - Postponed to 4th Feb 2019
If you have questions or concerns about the upcoming change, please reach out to our team here.
Stay tuned for more updates on when the feature goes live. We are looking forward to supporting your business in the future, and offering more value for our paid customers in 2019.
/Pallabi - Product Manager
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