Writing this with some frustration, as the service rep. im dealing with are clearly not trying to solve my problem. The post is clearly not a question, but I would really like to hear back from a Podio-employee who might be able to help.
2 months ago I subscribed to Podio Plus as to figure out if I should use Podio for my business. A month in, I had been pretty busy and hadn't had time to properly test the features, and my subscription was automatically renewed (fair enough). A week later I cancelled the subscription in the belief that I at least would get access to the Plus plan in the period that I have paid for (a month).
But when the subscription was cancelled, I was installed kicked of the plus plan to the free version immediately. Customer service will not refund, nor will they give me access for the period that I have actually paid for.
Now, the amount (14$) is minuscule, but it isn't about the money. If I cannot rely on Podio at least trying to act like they care about me as a potential customer, how can I trust them when I really need their help?
As a secondary note, I asked the service-rep for a trial of Globiflow (I had filled out this form, but never heard back: https://podio.com/webforms/15454326/1036167) and in a conversation that spans 7 emails he haven't answered this request, so it would be really nice to know if it is possible, or if the form is just for fun :/