Billing Problems

Comments

6 comments

  • Esteban Delgado

    Hello Nancy, good day.

    Please, create a Podio support ticket using the link below, with the information related to your Podio account, so we can verify the Billing and Invoice information of your Podio organization.
    - Create Podio support ticket: https://support.citrix.com/cscase#/podio

    Thank you,
    Esteban - Podio Support

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  • abenger

    Hello.
    I am having the exact same problem as them.
    (But my double charged for Feb)

    Also, in my case, I contacted support more than 2 weeks ago, but so far I have not received any reply.

    I hope you can check this as well.

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  • Maria Eagitha M. Esguerra

    Hi Podio Team,

    I am the VA of Demetrius Wright, I created a case yesterday for billing issues and no reply yet. Following up for this issue. Amount was already deducted to his account. Please help on resolving this.

     

    Thank You,

     

    Maria

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  • Dana P

    Hi All,

    My apologies for the confusion and hopefully I can clear up a little bit with some more information. 

    Due to an issue with our billing system, we sent out the February payments very late. This typically will show on your March invoice. So, for March, you may see double the charge and / or a bill very late in the month.

    We encourage you to check your invoices and ensure that the dates all line up and are contiguous. The invoice's title may say March, but may include February.  

    Best,

    Dana - Podio

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  • abenger

    Hi Dana,

    Thanks for the reply.
    I understood that the delay was caused by the delay in issuing the invoice.

    This is the only thing that is puzzling me, since the monthly billing amounts have never been exactly the same before, but for the time being, I understand that it is not double billing.

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  • Dana P

    Hi abenger

    Yes, that is correct. As some customers weren't able to pay their invoices, it might get a point where they were locked out of Podio. 

    To avoid this, we essentially paused that Feb invoice, but then ran the billing at a later time. This caused the Feb one to be included on your March one. 

    When you have a free moment, kindly take a look at the dates on the PDF and make sure that they are not overlapping (they shouldn't -unless a new member was added). Your next invoice should be "normal".

    And I apologize for the confusion while we worked to fix this on our end.

    Best,

    Dana - Podio

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