Podio token authetication failure

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Sumeet Koul

• February 09, 2021 18:03

Hi - We are an end user using an online web portal managed by a vendor and driven by Podio/Globiflow. Our transactions are failing from the site and the developer says that they are getting authentication failure when the token is requested. The error message

statusCode: 504,
      statusMessage: 'Gateway Time-out'

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  Bill Carovano

  • February 09, 2021 21:03

  Are you using webhooks?  If so, make sure that the online web portal posts to the workflow-automation.podio.com domain, not globiflow.com 

  If your web portal doesn't request redirects you can get failures like the one you describe

  https://help.podio.com/hc/en-us/community/posts/360009772599

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  Sumeet Koul

  • February 09, 2021 21:19

  Thanks Bill. I will have the developer check that. And yes we do use webhooks. But would a failure resulting from such a scenario always happen? Because in our cases, some transactions are going through while others are not. Anyway, let me see what feedback my developer might have on this.

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  Sumeet Koul

  • February 10, 2021 11:31
  • Edited

  Hi Bill. So we updated the webhooks to point them to automation.podio.com. But that hasn't resolved the issue. The failure seems to occur when we are asking for a token from Podio. Here is a snapshot.  

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  Sumeet Koul

  • February 10, 2021 12:55

  Developer noted that the error is now changed from 504 to 503 - Service temporarily unavailable. Here is the GIF file for a podio authentication transaction first being successful and then failing, returning the 503 error. I wanted to post the wmv file but it was greater than 2MB. But hope this would help.

   

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  Sumeet Koul

  • February 10, 2021 17:17

  The issue was resolved. Turns out there was a error with one of Podio's servers that was processing our requests. Podio technical folks fixed it.

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