Serious issues when you don't have any support at all - Payment failed and we can't update or contact Podio

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Majbritt

• February 09, 2021 12:22

Hi Podio.

We experienced that our account suddently got suspended.
It states: "There has been a problem with your Podio payment

You have one or more invoices that are more than 30 days overdue. Please contact Podio support for further help."

We have had no warning. Accounting has just not noticed which card was attached to our Podio subscription. We would really like to update our billing details and pay our invoices, but this isn't possible. You no longer have Support in any form which is a serious problem - no email support, a useless chat bot and your phone support just hangs up the call. 

Can you please assist with this issue?

/Maj

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  Darshan Swamy

  • February 10, 2021 13:04

  Hi Majbritt,

   

  I apologize for the inconvenience caused, However, I would like to request you to please submit a ticket to our support team by clicking the below link to assist you further:-

   

  https://support.citrix.com/cscase#/podio

   

  Thank you,

  Darshan//Podio

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  Bruno Grønholt Olsen

  • February 25, 2021 12:03

  Dear Darshan.

  So you need to fill out a complete Citrix Partner Account questionaire, with organisation details, like fiscal revenue, and other details in order to have a simple Podio payment issue resolved ?

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  Darshan Swamy

  • February 25, 2021 13:24

  Hi Bruno,

   

  We will need the details of your podio account and assist you further regarding your Billing, Hence I request you to submit a ticket to our support team by clicking  the below link:-

   

  https://support.citrix.com/cscase#/podio

   

  Thank you,

  Darshan//Podio

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