How do I unblock my account??? Please help

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Brian Hurd
My account is blocked due to payment, but I made a payment and still not able to access the podio. is there anyway to solve this issue. Please advice "" Your contract is currently blocked due to extended non-payment. Please contact your Podio contact or support@podio.com to get it unblocked. ""
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Comments

12 comments

Date Votes
  • Maria Kenneth Jayaraj

    Hello Brian,

     

    Please submit a support ticket here so that we can check your account and help you with this issue -

     

    https://support.citrix.com/cscase#/podio

     

    Kenneth /Podio

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  • Forgan Forgan
    • Edited
    1. Enter the email address of your blocked account and enter the characters you see on your screen and select Next.
    2. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.

     

    myprepaidcenter

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  • Clare Cheney

    Same here. All I can say is are you effing kidding me Podio???!!! Why is this not a simple, easy process - and quick.

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  • Dana P

    Hi Clare,

    Thank you for contacting us here for support and my apologies that this is happening. 

    We would like to collect some additional information from you. When you have a free moment, kindly open up a private support case with our team here - https://support.citrix.com/cscase#/podio

    Best,
    Dana - Podio

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  • José Alfredo Luna Olvera

    We have updated the information for the payment, could you help me unblock the account

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  • Dana P

    Hi José Alfredo Luna Olvera,

    Thank you for contacting us here for support!

    We would need to review your issue further to confirm. When you have a free moment, please contact us here - https://support.citrix.com/cscase#/podio

    All the best,

    Dana - Podio

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  • Sven Olaf Potstada

    Dana P, same issue here...

    Case Number: 80761119

    how can this be expedited?

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  • Dana P

    HI Sven,

    My apologies for the late reply and any inconvenience that this may have caused. Reviewing that case number, our billing team was able to assist you with your issue. 

    Creating a support case is the best and fastest way to resolve issues. We have teams covering multiple time zones and typically respond within 24 hours.

    Please let us know if you still don't have access to your workspaces.

    All the best,

    Dana - Podio

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  • Ishan Makkar

    Hi Dana,

     

    I have the same issue, I have created multiple support case ticket but no response.

    Case numbers - 81318095 , 81312826

    Please resolve ASAP

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  • Darren Richert

    i need my acccount unblocked 

     

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  • Tamil Foundation

    Hi - I filed a support ticket to unblock my account five days ago. I haven't heard anything from Podio support team, yet. Not sure how soon support tickets are responded to at Citrix.

    My case number is 81687871.

    Hope someone would look into the matter. Thanks. -e.

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  • Victor E. Bomi

    Hello, I am having a similar issue, please resolve and unblock my account.

    case # 81844526

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