Post

3 followers Follow
0
Avatar

Update Credit card

We had 2 credit cards on file. Changed active card, but Podio defaulted to the first one and a failed payment occured. Changed again, with same result. Everytime I did this, Podio charged 0,92 €. Finally i added a new card, ie the same I had on file and wanted to activate. Now there is only one card and payment ok. So even if there is possibilities to have several cards, you cannot choose which one to be active?

Johan Skibdahl

Please sign in to leave a comment.

2 comments

1
Avatar

Hi Johan,

April here with the Podio support team. Currently, Podio only supports one payment option at a time - we don't have a system to switch between several saved cards. However, I've passed this request along to our development team. They'll look this request over and see if it can be implemented!

Thanks for your feedback!

April Hamilton 1 vote
Comment actions Permalink
0
Avatar

I just had this problem and was able to resolve it using information in this article. I would like to point out that the way the billing page currently presents information about saved payment methods, it is not obvious to the user how they are supposed to go about updating their payment information, as it looks like there are saved cards that can be selected, but trying to select them does not actually work. It would be good if there were some information on the Billing details account page to inform the user that if they want to change payment methods, they must simply reenter the car that they want to use as a new payment method.

David Jordan 0 votes
Comment actions Permalink