Customer Support
Just wondering, how long it takes to get customer support these days? I submitted a support request 2 days ago and haven't received any response at all. Is this the way support for premium users works now? I used to have an account rep to talk to...not anymore. Now there's no phone number anywhere.
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I am very worried about what is happening to Podio. I opened 2 support tickets and have been waiting 3 weeks for an answer. They used to reply fast and also via podio chat. Not happening anymore. I wonder what's happening with the company, all the previous support people don't work there anymore
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Hey Mick, I recently posted on this topic: Serious concerns about Podio support
Sara from Podio replied, in case you want to check out her response there. The relevant bit was: "We strive to be able to respond to tickets within the same day in weekdays however we currently have a bit of a backlog and are working to get back to former standards. We agree it is not acceptable to wait 2-3 weeks for an answer. I hope we can improve this experience for you again."
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I've heard that Podio has won some really big multinational clients and that has put a big stress on their systems, causing the recent outage, and in turn stress on their team. Although, I don't understand why it's so quiet on this forum lately! It was much more active a year or so ago. I guess maybe because Podio isn't replying as much people are giving up on posting.
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