Useless API Error: The server took too long to respond, please try again.

November 12, 2015 19:01

We are getting this error when using an itDuzzit Automation to add multiple items to Podio.

To be more specific:
We are getting a list / count of items in one app, then looping that list and creating a new item in a different app for each item in that list.
The call to add the item works fine for some of them, but randomly and completely inconsistently(inconsistent on which item in the list fails/succeeds), will give us this error: "The server took too long to respond, please try again"

We REALLY want to fix this issue as it is causing workflow issues for our Client, who has tons of data. In the case i'm specifically finding issues with over and over, it should be making 19 items, but only makes 15 or so items, one time it created 18, but still got the same error.

How can we get more information about this error and how to resolve it so this does not happen any more?!

Thank you!

Comments

8 comments

Andreas Garnæs

November 13, 2015 08:21
Hi Matthew,

To look further into this, could you please share more information about the requests your making and the responses you get back? Preferably URL, HTTP method, headers and body for both.

Thanks,
Andreas
0

Comment actions Permalink
Matthew Ivie

November 13, 2015 16:46
URL:
https://api.podio.com/item/app/12099103/?hook=true&silent=false

HTTP Method: POST

Headers:
Authorization: OAuth2 [Podio:access_token]
Content-type: application/json

Message Body: (from one that gave this error specifically)
{ "fields":
{
"opportunity":241302361,
"financial-dashboard":269502444,
"relationship":242850001,
"team":262672020,
"accounting-report":285161170,
"client":224923003,
"wbs-4":224896484,
"product-line":224908674,
"business-unit":224922998,
"division":224922997,
"vendor-code":232611593,
"actual":285664557,
"initial-signature-received-date":"2015-11-12 10:47:45"
}
}
0

Comment actions Permalink
Andreas Garnæs

November 13, 2015 16:48
Thanks for the request information. Could you provide the response as well please (same details)?
0

Comment actions Permalink

Matthew Ivie

November 13, 2015 18:29

Response on error:

{ 
    "fields": 
        { 
            "opportunity":306346950, 
            "financial-dashboard":269457357, 
            "relationship":338877085, 
            "team":262672020, 
            "accounting-report":285161170, 
            "client":222356860, 
            "wbs-4":225997654, 
            "product-line":317428190, 
            "business-unit":224923120, 
            "division":224923004, 
            "actual":343858327, 
            "initial-signature-received-date":"2015-08-06 11:08:00" 
        } 
}
{
    "error_parameters":{},
    "error_detail":null,
    "error_propagate":true,
    "request":
        {
            "url":"http:\/\/api.podio.com\/item\/app\/12099103\/",
            "query_string":"hook=true&silent=false",
            "method":"POST"
        },
    "error_description":"The server took too long to respond, please try again",
    "error":"no_response"
}

I can send the response on an item adding successfully if you like, its just HUGE.

Andreas Garnæs

November 14, 2015 10:16
Do you have the HTTP headers of the response as well please? They include a request id which would make it much easier to investigate what happened.
0

Comment actions Permalink
Matthew Ivie

November 15, 2015 00:56
I don't see that anywhere, not sure how i'd get it, this is the response when adding the item is successful: (It's very large)

{ "fields": { "opportunity":306346950, "financial-dashboard":269457357, "relationship":326947695, "team":262672020, "accounting-report":285161170, "client":222356860, "wbs-4":225997654, "product-line":297519978, "business-unit":224923120, "division":224923004, "actual":343858327, "initial-signature-received-date":"2015-08-06 11:08:00" } } {"presence":{"ref_type":"item","ref_id":345602726,"user_id":1406952,"signature":"afd025ff0a775ebabaf00449bcc23eea60ef3d45"},"app":{"status":"active","name":"Sub Actuals","item_name":"Sub 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Andreas Garnæs

November 15, 2015 08:36
Depending on the programming language and libraries you use, it's slightly different, but basically you need to extract the HTTP headers from the response. If you run curl https://api.podio.com from the command-line, you can see the HTTP headers, e.g. the header X-Podio-Request-Id.
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Matthew Ivie

November 15, 2015 15:17
I'm not using any programming language, I'm using itDuzzit.com
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