Podio and CTI (Computer Telephony Integration)
Hello Podio Experts (we need a collective name, maybe Podiators?)
Does anyone have experience connecting a CTI system with Podio? The service management use case is
- A customer is calling the service desk
- the CTI system recognised the incoming call number in a Podio customer contact app
- Podio automatically opens the customer service record item or creates a new item pre-populated with the customer data including telephone number.
- The service desk operator looks really clever by saying the customers name and having the recent service history directly available
If anyone has done this, could you please tell me how and which CTI system did you use?
Thanks
Mike
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Mike
Not that easy with Podio as the API does not allow you to pop the User Interface...
I used a product called nCall for this and it works REALLY well. I managed a call centre for 2 years and they grew massively while using this software. I think it now has an api too which could then be brought into PODIO.
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