In our company, we use several workspaces, but there are two primary workspaces: we've named them 'Customer Care' and 'Guest Support'. For various reasons, the majority of our users need to be members of both workspaces.
In order to quickly inform a large group of users, our support staff are using '@Guest Support' mentions. Unfortunately, the information being posted is generally only relevant to the support staff, and our staff that spend most of their time in Customer Care (but still need access to Guest Support) are constantly being spammed with useless notifications. If there was an option to define user groups on an organizational level (in the 'User Management' module), the @mention tool would become much more powerful.
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