Ability to specify user groups that are independent from Workspace limitations for the purpose of group @mentions.

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Garrett Packer

• December 10, 2014 19:29

In our company, we use several workspaces, but there are two primary workspaces: we've named them 'Customer Care' and 'Guest Support'. For various reasons, the majority of our users need to be members of both workspaces.

In order to quickly inform a large group of users, our support staff are using '@Guest Support' mentions. Unfortunately, the information being posted is generally only relevant to the support staff, and our staff that spend most of their time in Customer Care (but still need access to Guest Support) are constantly being spammed with useless notifications. If there was an option to define user groups on an organizational level (in the 'User Management' module), the @mention tool would become much more powerful.

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• Official comment

  

  Joseph Espinoza

  • December 19, 2014 22:00

  Garrett,

  Thanks for the followup with the details about trying that. We'll save this input so hopefully in the future something can be done to provide this functionality. :)

  /Joseph – Podio

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  Ron van der Plas

  • December 10, 2014 19:38

  +1

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  Joseph Espinoza

  • December 11, 2014 01:06

  Hi Garrett,

  Thank you for the details on your use case and this feedback. One possible solution in the meantime is to make a new workspace for support staff. Even if that workspace is not used explicitly for any business functions, it would serve as a way to @mention that group that should see those data.

  Would that work? I'll save this input for consideration by our product team going forward as well. Thanks again! :)

  /Joseph – Podio

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  Garrett Packer

  • December 11, 2014 19:33

  Hi Joseph, I appreciate the suggestion, and we will certainly use the work-around for now, but I still feel that user groups and/or user tagging would be a great add.

  Thanks for the consideration!

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  Garrett Packer

  • December 19, 2014 21:23

  Hey Joseph,

  FYI, we've experimented with your suggestion and it's a partial solution, but not complete. Unfortunately, people who are not part of the 'phantom' workspace can't use the @mention to that workspace. It works internally for the people within their own 'department', but not from one department to another.

  The need for user groups still exists. This would allow individuals to quickly tag specific groups of users.

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  Gabrielle van Durme

  • August 16, 2017 13:49

  Hello there,

  I have the same need as expressed by Garrett. In 3 years time, did you work something up ?

  I have used the search engine and I only come up with the same option as you offered, i.e. using workspaces. However, it has the drawback mentioned by Garrett and it is quite annoying.

  Thank you !

  Gabrielle

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  Jofre Martinez Berengue

  • June 04, 2019 07:50

  +1

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  Alton J Glenn

  • December 05, 2019 22:09

  I have found myself in need of this solution as well desperately. 

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  Jacques Hefti

  • February 12, 2020 15:06

  Dear Podio Support

  Any progress on this. In my opinion group notifications functionality would be a huge asset!

  Thanks for updating us all.

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