Admin need to reset passwords for members in a workspace

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eva iding

• January 29, 2014 09:05

Where do I find inside the 'manage members" where to reset passwords? Thanks!

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• Official comment

  

  Sara Høeg Højlund-Rasmussen

  • February 07, 2014 12:38

  Hey Eva

  Your members need to reset their own passwords via their account settings or email. It is not possible for you to reset your colleagues password (unless you have access to their email or Podio account).

  Your members can reset their password via this link: https://podio.com/user/recover or via "My account", "Account Settings".

  //Sara - Podio

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  David Fraters

  • March 07, 2018 20:26

  Hello, We have problems with mailnotifications that aren't getting through, also the pasword reset mails are not comming in!! The only thing that helps is manually resetting those accounts by podio. I still have a ticket open for some accounts and  it's getting urgent.

  So instead of me waiting till your support team has time to assist us, it would be helpful if admins could do this themselves like it is the case in google suites... 

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  Esti Brooks

  • April 19, 2018 21:01
  • Edited

  My team has the same issue as David Fraters.    No one in my company is able to reset passwords as the mail notification are never received (after the technical hiccups has occurred).  Has a solution been discussed?

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  Brenton

  • April 20, 2018 12:58

  Hi Everyone,

  I've provided you with an update on your Podio support tickets in regards to the password recovery issues you're encountering. Looking forward to hearing from you soon!

  //Brenton - Podio

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  Matias Vivone

  • June 07, 2019 16:27

  Same issue here, was it ever solved?

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