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How to delete items posted from email to app?

Just tested the email to app function, which works great - even taking the attached files and linking up in the comment:)
But how do you delete a post (made by the app and having it as owner). No trash bin aywhere....

Michael Rützou

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Hi Sara
The Item is in the comments and the trash can is nowhere to be seen when viewing the comment in the tread.. Can't find a way to view the individual comments.

Michael Rützou 0 votes
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If you added the comments via email yourself you should be able to delete them. If the comments were added by colleagues your colleagues who added the comments need to delete them :)

It is not possible to delete comments created by other team members, you can only delete your own comments (or emails you forwarded).

//Sara - Podio

Sara Høeg Højlund-Rasmussen 0 votes
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well still not sure you get the question... As I wrote earlier it's the "email to app function" that posts the comment - making the app the "owner".
So when an app on podio posts something to the stream, because it gets an email (emailtoapp function) or rips it of a rss-feed - there is not a way to delete the post!? This seems weird.

Can't I do it though the API-interface then?

Michael Rützou 0 votes
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The person who forwarded the email to the item is the "Owner" - so the person who sent the email will be able to delete the comment. Did you check this?

Let us know in a private support request if you want us to test with your specific email to item address? Reach us via "submit a request" in top right corner of the Help Centre :)

I am not a developer myself but you can check documentation here: https://developers.podio.com/

//Sara - Podio

Sara Høeg Højlund-Rasmussen 0 votes
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This question was still never understood correctly.

I have the same issue.

If you set up the following:

-Action -Email to item -Share this public email with anyone. The email sent to this address will create comments with the app itself as the author.

Any comments made using this email address, has the app as the author and I cannot find a way to delete the comment.

Ashley 0 votes
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Hi Ashley,

Thanks for clarifying - I see what you mean. Currently there wouldn't be a way to delete those comments since the app "owns" the comment and only the comment owner can delete their own comments. I can see why this is an issue though - I'll bring this up with our product team.

/Jacquelyn - Podio

Jacquelyn May 0 votes
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any news regarding this issue?

i have the same problem. i just tested the email to item function and this email ended up linked as a comment.

now i want to delete this comment again, but it doenst work or i dont know how.

thank you

PA 1 vote
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I have to add to my comment that I am not the "owner".

I provided a public email to someone outside of Podio...

She then sent the email to Podio.

PA 1 vote
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Hi PA,

We don't have a solution for this unfortunately. If anything changes we'll be sure to update everyone here.

/Jacquelyn - Podio

Jacquelyn May 0 votes
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I have now just encountered this same problem - the last comment seems to have been 2 years ago - has there been any progress on this since ?

John Fletcher 0 votes