Ability to edit/delete chats

Completed

Comments

50 comments

  • Official comment
    Sumedha Panwar

    Dear Podio Users,

    Thank you for upvoting this feature request over the years. Since so many of our users requested this, we couldn't miss it! Happy to announce that Delete Podio Chat Messages feature just went live! You should now be able to delete chat messages from the Conversations page. 

    Hope you enjoy this feature. Let us know your feedback!

    Thanks,
    Sumedha - Podio Product Manager

    Comment actions Permalink
  • Fiona Barnett

    +1 -- it's not just mistakes. The whole idea of a 'zero inbox' is a very well-established protocol for managing a huge amount of messages. Why not allow us to archive unneeded messages?

    8
    Comment actions Permalink
  • Krasimir Kehayov

    Same here... Come on Podio team... The answer that you cant take messages back was total BS. You HAVE to make it so chats arw deleted. It is very weird to bave some awesome solutions and some really ridiculous setbacks all in the same place.

    This not being able to clean up your chat is just ridiculous - as a podio user. I have repeated this many times, when you see something doesnt work and many people tell you its not working, just fix it! Things pile up if you dont and people leave you simple as that. Two years and you still havent done anything - really? Some update on this would be great...

    6
    Comment actions Permalink
  • Rosetta Facciolini

    how to delete unwanted chat?

    5
    Comment actions Permalink
  • Sevan Torossian

    @//Sara After using Podio extensively I can confidently say that the inability for a user to delete chat messages has been very important as an Enterprise class platform. It would however be convenient to be able to hide the messages or as a SuperAdmin be able to access/archive the messages of other users. To all the users requesting this feature, would it be helpful if we could "hide" a chat, label them different colors, "pin" specific chats to the top and generally be able to organize all the chat threads (some of us have reached hundreds)?

    5
    Comment actions Permalink
  • Eric Hubbel

    You can't delete it and take them back in other instant messages/sms/emails but you can certainly delete them. I can't think of one service that does NOT allow you to delete chats or messages.

    Again, you are ignoring a lot of people and, in my opinion, upsetting a lot of people who are requesting this feature. It's not like we're asking for an overhaul of your system.

    You guys generally have fantastic customer service. It really bothers me how you guys just pretend like this isn't important to people and just dismiss. Ever hear of "Show, Don't Tell"?  Show us you appreciate our feedback...don't just_ tell us_.

    4
    Comment actions Permalink
  • Erin Martell

    "Hi Erin,
    Sorry to hear about your frustration on this. As my colleague Sara explained earlier in this thread, the chat works like other messages services in the way that you can not delete them from others history when sent. The old messages will however place themselves in the bottom of your list automatically and will not be seen after using the chat for a few more messages. I hope this will help?
    There are no immediate plans on a delete function but your vote is added and it might be something we'll take a look at in a later state. Thanks for your feedback!
    /Charlie - Podio"

    @//Charlie Not even a little. Both of you refer to "delete them from others history when sent." No one is or has ever been asking to delete messages from others history when sent. No one is or has ever been asking for a recall function. The move to the bottom function is too slow--I want that person off my list NOW. There's absolutely no reason for this blind spot you guys have, as indicated by the fact that rather than actually address the question asked, you address something no one asked for.

    Please provide a list of the message services that don't have a delete conversation function. Seriously. Because there isn't one... Let's start here: https://support.google.com/hangouts/answer/3112001?hl=en

    Your turn.

    4
    Comment actions Permalink
  • Erin Martell

    Quick follow-up on this. I was just working quickly, took a screenshot of my calendar to show my VA what she did wrong and sent it to her. Welp, I didn't close my personal calendar and now she can see a lot of stuff she shouldn't be able to. Now I can't get it back. She can download that and do whatever with it. So not only do I have to look at conversations with people I fired a year ago, I have to worry about this. Thanks, Podio.

    Literally the second another platform (and I check them all out when I find them, so don't get too comfortable) comes along that does everything I want to do PLUS this, I'll be so done with you guys precisely because of the way you so aggressively ignore this issue.

    I had the opportunity to recommend this platform to a client last week, and I DID NOT.

     

    4
    Comment actions Permalink
  • Jared Willis

    This is ridiculous.  It looks like people have been very upset about this for 3.5 to 4 years.  I just upgraded to paid.  We are a smaller growing company with lots of people I will be adding in, and some people that just don't work out.  


    Obviously you can't bring messages back.  But you can delete messages on your end from every text, messaging or email service there is. 

     

    I have removed people from the organization that are no longer here, but they are still listed with their chat history in my system.  This is not at all acceptable.  

    4
    Comment actions Permalink
  • Val's Team

    Please upgrade this feature to delte msgs.

    4
    Comment actions Permalink
  • Richard Savino

    +1 I need to archive or delete old messages

    3
    Comment actions Permalink
  • Jason Reiniger

    I can leave group chats, but I cannot remove old 1 on 1 chat feeds. There are several changes in the make up of our team and i have about 5 conversations sitting there, in my way, cluttering up my screen where i am talking to people who actually still work with us. There is no way to make a conversation, that will literally never be looked at or used again, go away? If so, why?

    3
    Comment actions Permalink
  • Sean Sloan

    The very first message in my inbox is a conversation I was sent (didn't ask for) from a member of Podio team in 2014. I came back to Podio after a period of time using other things and this person's message was 

    How are you getting on so far? Can I help you out?

    Our beginner's guide in the Help Centre will help you get started: https://help.podio.com/entries/21707996-quick-start-podio-basics?utm_source=content&utm_medium=podiomessage&utm_campaign=welcome1

    You'll also find a bunch of great tutorial articles, videos case studies there if you’d like to look around.

    I replied to this only to get a message telling me that the person was no longer at Podio. 

    How is it useful for me to keep this message? It's clutter and junk that I now have to look at forever more when I open up the Chat - because of this its functionality that won't get used.

    If you won't let us delete out of date messages at least allow the feature to be disabled from the organisation.

    3
    Comment actions Permalink
  • Dietmar Reigber

    +1 This is a must have to organise the chat of the team and keep it neat and clean!

    2
    Comment actions Permalink
  • Elijah Elkins

    Slack allows you to edit messages that you already sent. It's a key feature.

    2
    Comment actions Permalink
  • Wiltshire Roller Derby

    I can't believe this still isn't available. Surely the ability to delete a conversation is a basic one? Like deleting an email? I have created a new account for myself to allow for my other one to become the main admin account for our sport team, but I can't even delete some personal messages messages on there. Why is it such a big deal that this can't be implemented?

    2
    Comment actions Permalink
  • Peter Kovac

    +10 for our team as we have 10 on our team. When we have staff leaving and new arriving, we just edit leaving staff's account and give it to the new staff. WE MUST HAVE DELETE FUNCTION!!! If PODIO had GROUPS function as Google Apps, we could just assign tasks to groups and when new staff arrived, we could add the staff to the group and all done. Podio does not have this, and we therefore have to pass old accounts to new staff and all chat messages that are private are visible to new staff!!! We are not ready to manually go in and set up everything manually. PODIO, please add DELETE or introduce GROUPS. ONE OR THE OTHER

    2
    Comment actions Permalink
  • Lisa von Sturmer

    I can't believe 7 years later I still can't delete messages in the chat.  Someone accidentally posted confidential financial information on the wrong chat - and now it's there forever.  *HOW* is that possible after 7 years of development?  Podio really is dead isn't it... there's only 1 person who responds to these, there's no real updates.  It really is disappointing that Citrix bought it and lets in languish.  Can the scripts we've build in globiflo or procfu work with citrix workspace???  can either of those plugins work with any other platforms? :/

    2
    Comment actions Permalink
  • Erin Martell

    Can't believe we're STILL having this discussion.... 

    2
    Comment actions Permalink
  • Victor E. Bomi

    Hello, can you guys please add the function to delete and remove messages? I have several chats / inboxes from old employees in the organization i want to remove. I would think such a basic feature would be included on such a robust platform like podio. 

     

    Thank you

    2
    Comment actions Permalink
  • Taylor Senatore

    Agree completely, started chatting without realizing I could not delete or hide old chat texts and now that is cluttering everything up. Oh well. Kind of ridiculous in this day and age. Otherwise a pretty slick piece of software and we've test driven a bunch.

    1
    Comment actions Permalink
  • Devin Schvaneveldt

    +1.. and them some! Lets get this function implemented.. just a simple way to not have to look at messages the user deems as archivable or old, so we don't have to see them in our chat feed.

    1
    Comment actions Permalink
  • Ash Geary

    Agree. We've have people who have left the team but the ghost of their chats still haunt us.

    1
    Comment actions Permalink
  • Daniel Downing

    Reposting from here: [https://help.podio.com/hc/en-us/articles/201020148-Using-Messages-Chat?page=3], we are constantly being told how much the team " appreciate your feedback and input on this.". Just not enough to do anything about it? 9 months later. Why even pretend that feedback would be acted upon? Is refusing to allow the deletion of messages part of a massive data collection exercise (like google or facebook?).

    1
    Comment actions Permalink
  • Dionne Sanders

    +1

    1
    Comment actions Permalink
  • Sevan Torossian

    +1

    1
    Comment actions Permalink
  • Sevan Torossian

    +2

    1
    Comment actions Permalink
  • Trisha Miller

    +1 The ability to delete old chats is a must for us too. In particular, we need to remove chats that occurred with persons who are no longer with our organization.

    I agree with others that this is a very simple feature to ask for - that it should take this long to implement is ridiculous!

    1
    Comment actions Permalink
  • Luis Mora

    +2

    1
    Comment actions Permalink
  • Bob Thyer

    Yes, I would like to see the ability to delete chats and threads...

    1
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk