Ability to edit/delete chats
Completed
I'm sure the vast majority of Podio users work in a corporate setting. I believe the ability to edit or delete chats is very important. What if you hit enter by accident? Spell something wrong and don't want to be embarassed about it.
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I can't believe this still isn't available. Surely the ability to delete a conversation is a basic one? Like deleting an email? I have created a new account for myself to allow for my other one to become the main admin account for our sport team, but I can't even delete some personal messages messages on there. Why is it such a big deal that this can't be implemented?
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+10 for our team as we have 10 on our team. When we have staff leaving and new arriving, we just edit leaving staff's account and give it to the new staff. WE MUST HAVE DELETE FUNCTION!!! If PODIO had GROUPS function as Google Apps, we could just assign tasks to groups and when new staff arrived, we could add the staff to the group and all done. Podio does not have this, and we therefore have to pass old accounts to new staff and all chat messages that are private are visible to new staff!!! We are not ready to manually go in and set up everything manually. PODIO, please add DELETE or introduce GROUPS. ONE OR THE OTHER
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Quick follow-up on this. I was just working quickly, took a screenshot of my calendar to show my VA what she did wrong and sent it to her. Welp, I didn't close my personal calendar and now she can see a lot of stuff she shouldn't be able to. Now I can't get it back. She can download that and do whatever with it. So not only do I have to look at conversations with people I fired a year ago, I have to worry about this. Thanks, Podio.
Literally the second another platform (and I check them all out when I find them, so don't get too comfortable) comes along that does everything I want to do PLUS this, I'll be so done with you guys precisely because of the way you so aggressively ignore this issue.
I had the opportunity to recommend this platform to a client last week, and I DID NOT.
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This apply to chats too. Admin shall be able to delete comments.
Understood why Podio is not implementing that basic feature: they charge for it on the top of our yearly enterprise fee (see evidence enclosed). Not exactly good commercial behaviour. Admin shall be allowed to delete comments.
On Thu, 1 Jun 2017 at 18:16, Brenton (Podio Support) <support@podio.com> wrote:
Brenton (Podio Support)
Jun 1, 12:16 EDT
Hi Sure, I can assist you with that. It is possible to recover deleted content. The cost is $100.00 USD and the recovery will be provided as an excel spreadsheet that can then be imported into the app. If you are okay with this, please provide me with the the date and time (if possible) the three items was deleted. If you can provide us with the URL for the workspace and app and any identifiable information regarding the deleted item, that will be extremely helpful.Looking forward to hearing from you soon! Best, Brenton
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This is ridiculous. It looks like people have been very upset about this for 3.5 to 4 years. I just upgraded to paid. We are a smaller growing company with lots of people I will be adding in, and some people that just don't work out.
Obviously you can't bring messages back. But you can delete messages on your end from every text, messaging or email service there is.I have removed people from the organization that are no longer here, but they are still listed with their chat history in my system. This is not at all acceptable.
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The very first message in my inbox is a conversation I was sent (didn't ask for) from a member of Podio team in 2014. I came back to Podio after a period of time using other things and this person's message was
How are you getting on so far? Can I help you out?
Our beginner's guide in the Help Centre will help you get started: https://help.podio.com/entries/21707996-quick-start-podio-basics?utm_source=content&utm_medium=podiomessage&utm_campaign=welcome1
You'll also find a bunch of great tutorial articles, videos case studies there if you’d like to look around.
I replied to this only to get a message telling me that the person was no longer at Podio.
How is it useful for me to keep this message? It's clutter and junk that I now have to look at forever more when I open up the Chat - because of this its functionality that won't get used.
If you won't let us delete out of date messages at least allow the feature to be disabled from the organisation.
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Hi Francis,
If you have uploaded an image into a chat, unfortunately, there is not a way to delete that image nor the chat itself. While I deeply apologize for this situation, what I have done is to make sure that these voices are heard, as we do have this feature submitted as a request for an enhancement to Podio.
However, I completely empathize with you and understand the need to update this to the platform.
What we can kindly offer for situations in which you have sensitive data, or data that you would want more control over, is to work with that data either in an item itself or through the workspace messaging system. We also have our guide to deleting data here - https://help.podio.com/hc/en-us/articles/360002103611-How-do-I-delete-data-
I hope this helps to clarify and provide a path forward for you and your team.
All the best,
Dana - Podio
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I can't believe 7 years later I still can't delete messages in the chat. Someone accidentally posted confidential financial information on the wrong chat - and now it's there forever. *HOW* is that possible after 7 years of development? Podio really is dead isn't it... there's only 1 person who responds to these, there's no real updates. It really is disappointing that Citrix bought it and lets in languish. Can the scripts we've build in globiflo or procfu work with citrix workspace??? can either of those plugins work with any other platforms? :/
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Hi Magnolia,
Thank you for contacting us here for support questions!
My deepest apologies, unfortunately it is not possible for you to delete a chat. Our guide to using the chat feature can be found here - https://help.podio.com/hc/en-us/articles/201020148-Using-Messages-Chat
In the meantime, we do have a request for more functionality with chat as a feature request, to which I have updated with your concerns. Right now, we do not have an eta as to when we would expect that to be rolled into the platform, however, I will definitely let our development team know.
Have a safe and wonderful holiday!
All the best,
Dana - Podio
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Erin Martell We have been brining a lot of new features to Podio and a lot more is in store. You can read about some of them that recently release in the Product News section.
Let me know if I can answer any questions you might have to help you come back to Podio :D
Sumedha
/Podio - Product Manager -
I believe that Citrix needs to better understand what their clients are requesting. We would like the ability for full chat management. This means the ability to leave conversations irregardless of how many users are within a chat.
It’s truly sad that nearly ten years later after the original request and we still cannot remove a chat from the list…
NOTE: Temporary workaround:: Add one to two users (use email method: “emailaddress1@randomdomain.com” & “emailaddress2@randomdomain.com” <—Literally but without quotes) and then leave the conversation.
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