Hi there --
I'm putting together a call log app for our reception desk.
We'll be using it to log all phone calls, but I need to avoid call recipients (contact field) to be notified when they've been passed a call, i.e. only notified of missed calls.
Right now, as I understand things, contact field notifications can not be dependant upon value entered in a category field.
Here is a more detailed use case :
Our receptionist gets a call; she fills in the form, either entering “Passed” or “Missed” in a dedicated “Status” category field.
Upon form submission, if the item has got “Passed” as value for Status, the item's Recipient (contact field) doesn't get a notification; if the item has got “Missed“ as value for Status, the Recipient gets notified.
My question is whether that would be a good case for me to start tackling the API. IOW, how complicate does that sound to accomplish usig the API? I saw a post on podiohelp.com about “ Event-based task creation”, which I think I could find my way around. What I'm trying to do initially looks simpler in that it doesn't involve webforms thus authentication etc., is it actually so? I've got basic web programming knowledge, meaning I can find my way around tweaking JS or PHP code. I don't intend to get deep into using the API myself, but I would like to find one or two simple enough stuff I could do by myself, which would help get a better idea of how the API works, so I can collaborate better with Podio developers.
I would appreciate it very much if a kind soul familiar with the API could provide an initial hint as to the logic I should use for this. I already went through the Items and Notifications documentation, and couldn't find what method to use so a notification can be muted/omitted upon item creation (if call is marked as passed), assuming that's the right logic to use in the first place (notifications on by default + mute if marked as passed, vs. notifications off by default + send if marked as missed).
Many TIA for your help.
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