Email to app (sometimes) not working, why?

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Stephan Vierkant

• February 06, 2013 11:53

For one of our clients, I'm building an time tracking system using Podio. I want to use the API and Google Calendar. In short, people plan their activities using Google Calendar and than 'invite' Podio, using Email to App. My script (using a webhook) opens the attached .ics-file and uses that information to complete/correct the missing fields (start and end time, duration, etc.).

The problem is that not all e-mails end up as an item. Is there any way to investigate why the e-mails are not being added to Podio?

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  Jacquelyn May

  • February 07, 2013 00:25

  Hi Stephan - I recommend reposting this in our  Developer Forums, since it involves the API. Our developers regularly check and respond to questions from there.

  /Jacquelyn - Podio

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  Stephan Vierkant

  • February 07, 2013 12:04

  It's not the API that's the problem. The e-mails from my Google Calendar won't come in Podio in the first place, so the webhook isn't called yet.

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  Stephan Vierkant

  • February 11, 2013 21:04

  I found out that Google Calendar doesn't send a mail when the appointment is older than 24 hours.

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  Adrienne Lash

  • July 26, 2013 19:58

  Yesterday, I set up a rule in Outlook to forward certain emails to an app in Podio. I tested it three times, yesterday, and all messages went through to Podio. 

   

  Since that time, We've received four new emails that match this rule, Outlook shows that they've been sent to the correct podio app, and the items are not showing up at all in Podio. I've double checked the rule, I've double checked that the items were forwarded from Outlook, and I've refreshed the app in podio. Nothing there. 

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  Adrienne Lash

  • July 26, 2013 20:01

  DOH! Cancel that. Just realized that after setting up the email to app, the app name was changed. That changed the forwarding address. Issue resolved. 

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