First off, please do not take this in a negative tone, just want to make sure higher-ups making decisions see this! We are trying to convey that you all need to understand how this is considered a collaborative workspace and you just removed a crucial part of collaboration from our client's hands.
I was told that you stopped allowing clients to add items to an app due to security and if we want to give them access to add things we need to make them an employee. This makes ZERO sense why would i ever make an client and employee? This would increase security risk and potentially allow clients to see new workspaces and info when we create new client workspaces. If you want us to pay for a client then you need to have something available just under their Company Workspace to where we can give them access to add items. Our entire workflow that we have had set for over a decade has now been screwed up. Here is a quick overview of an example.
We have a project App in our client's workspace. When the client has a new project they simply go into that app and click the button that is now greyed out for them to add a new order. Now they are no longer ever able to add a new project? Unless they are an employee under our Agency? Where is the logic here? Why would we EVER add a client as an Employee? Even just seeing that on your documentation should be a major red flag!
If u want to charge fine, if you want to change things fine, but at least provide workarounds or solutions that make sense. Even your support team fully agrees with our take on this.
PLEASE PLEASE PLEASE address this as this puts a major wrench in processes we have had in place for years.
If I am missing something here, please let me know or if you have a solution that makes sense other than adding them as a client then please let me know.
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