New Pricing strikes again? Employee vs Client

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Jason Martin

• September 13, 2023 14:50

Looks like we just had the switch to employees/clients overnight.  I knew it was coming and have been watching for it but I wish we would have been given a heads up that it was happening last night.  Does this mean that anyone listed as a client today will not be able to create or update items?

 

Either way, I’m trying to make people who already have accounts reflect the correct “employee/client” category but people who were listed as an employee who don’t need to create or update items have the “Make client” grayed out so I can’t change them.

 

Everyone listed as a “Client” currently though can be changed to an “employee”

 

Is this an error or is there not a way to take and “employee” back to a “client”?

I still disagree with the terms employee and client – it is not taking into account the extent that your customer base uses Podio.

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  Jason Martin

  • September 14, 2023 10:49

  To be clear - the line "This new model eliminates the dependency on email domains for determining paid user licenses." in the explanation of the new pricing structure does not mean that people with the company domain can be made into the "client" role where they can only comment. 

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  Derek Hartley

  • October 02, 2023 15:39

  Solution (that is clunky): If you click add new members, you can select your current client members and add them as employee members, which will transition their access from client to employee. 

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