Cannot adjust number of pay users.

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donna galassi

• September 07, 2023 17:27

Today I noticed that we are being charged for 3 users (paying monthly). When I navigated to page

Fine-tune your fixed price plan

It throw error when changing to 2 users. 

The number of users as per your contract cannot be less than {number}

 

I contacted your support team. They tried but they cannot make the change.... same error they said.

 

 

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  MCS/DNA 411 Ops Login

  • September 13, 2023 17:24

  It's because you have to have a min of 3 users and pay for each user!

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  Frederik Schmidtke

  • September 15, 2023 13:48

  Same here. We are an agency of two and can't downgrade.
  Why should I pay for three users when only two seats are being used. And it's the second month I'm overpaying because the support didn't get back to me.
  The pricing table says 14$/user and I don't see the requirement of minimum 3 users anywhere...

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