Dear Valued Podio customers,
We are writing to inform you about important updates regarding Podio, including changes to our business model and pricing structure. We are excited to introduce a new business model that brings simplicity and efficiency to defining employees and external clients. We are moving from a variable pricing model to a fixed license model as part of this transition.
New Business Model:
In our ongoing pursuit of simplicity and efficiency, we are introducing a new business model for Podio. This transition involves moving from a variable pricing model to a fixed license model, allowing for streamlined user management and improved collaboration within and outside your organization. This brings in changes to the below-mentioned areas.
- Email Domain Requirement
- External/Client Permission
- User Management
This new model eliminates the dependency on email domains for determining paid user licenses. Instead, licensing will be determined based on user capabilities. This change offers greater flexibility in collaborating with individuals, regardless of their email domain. When inviting new users to workspaces, you will now have the option to specify if they are employees or external clients. Please refer to the image below for a visual representation. It's important to note that these changes do not affect the current employee network logic, which still relies on the email domain associated with your company.
As part of our efforts to enhance the user experience and align with the new business model, there will be some adjustments for free external client users. We are reducing the capabilities of free external client users to align with industry standards. This change allows us to focus on delivering exceptional value and features to our paid users while maintaining a high level of service for everyone. If you have any doubts regarding the new permissions of employees and externals/clients that will go live from August 30, 2023, kindly review this help center article here.
To provide flexibility in managing your users, the organization admin will have the ability to move employees to externals/clients seamlessly and vice versa. This enhanced user management tool will be available starting from August 1, 2023.
If you have any further doubts, kindly contact our support team here.
In addition to the new business model, we have updated our packaging structure. We are transitioning from a variable/pay-as-you-go to a fixed license model. You will have a more predictable and streamlined billing experience. You only pay for the necessary licenses and use them as you see fit. You have peace of mind knowing exactly what you will pay each month. You are in control of the bill. Contract Owners can easily update the license count whenever required during the billing cycle. This change ensures fairness and consistency in pricing for all our valued customers.
All existing variable plan customers will be moved to fixed plan on August 1, 2023. If you need further clarification on managing your plan, kindly review this article here.
Should you have general questions about user permissions, using the user management tool and workspace user permissions for employee and external client users: please contact Podio support at https://support.citrix.com/cscase/ams/podio and choose "General question" as the issue type.
If you have any billing-related questions for your account, please contact Podio support at https://support.citrix.com/cscase/ams/podio and choose "Billing" as the issue type.
We are hosting live webinar series to review the reasoning behind the changes, and overview of exactly what is changing.
- Webinar August 9 - 13.00 PM EST (19.00 CET) - sign up here.
- Webinar August 16 - 8 AM EST (14.00 CET) - sign up here.
Deadline update; extended deadline to August 30, 2023.
- We will initiate rolling out new workspace user permissions August 30 for a small part of the user group and organizations
- We will continue the roll-out for remaining users and organizations during the month of September
- The final group of customers and users will be moved to the new business model October 11
Thank you for your continued loyalty and support,
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