🚨 Podio's New Business Model Update

Comments

188 comments

  • Kelley Markoff

    Babsi (Barbara Kotzulla) Non profit accounts will continue to receive the discount you're already receiving. 

    Martin Chlupáč If you need these users to continue creating, they will need  to be paid for seats. We will have someone reach out to you to discuss pricing to see how we can help. 

    Linda VA I'm sorry this was so confusing for you. You will continue to pay for just employee licenses, like you are already doing. However, we are changing the user roles and depending on how much you want your users to create in your Podio account, you may need to convert more External users to Employee licenses. If this  doesn't make sense, please submit a support ticket and we'd be happy to help explain further https://support.citrix.com/cscase/ams#/podio 

     

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  • Rob Yandell

    Let me get this right, if you want to remove users this does not decrease your cost moving forward? The new pricing model has not been laid out which I find incredible. I am very disappointed with this move, as it seems, our many other long-standing Podio customers. Poor communication, last minute...

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  • Kelley Markoff

    Chris Manfredini This article should help clarify user roles and how they will be updated https://help.podio.com/hc/en-us/articles/201019898-Member-roles-in-workspaces 

    Uwe Häfner Per our terms of service, updating pricing is allowed. Is this what you are referring to? Or would you like someone to take a more detailed look at your Organization and help you understand what the new potential pricing will be for any changes you'd like to make? We would be happy to discuss in a Support ticket how we can best help you. 

    Glenn O'Grady If you could submit a support ticket https://support.citrix.com/cscase/ams#/podio I'd be happy to give you a call and help clarify this for you. We will no longer be requiring the domain for Employee licenses and instead it will be up to the  owner to decide which users will have what roles. Just put your ticket to my attention and someone will send to me :) 

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  • Kelley Markoff

    Rob Yandell The price will remain the same however we have a chart here that explains the new roles your members will have. You will need to decide how many paid seats you want. https://help.podio.com/hc/en-us/articles/201019898-Member-roles-in-workspaces 

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  • Ben Kern

    This is going to screw your developer/partner network.  If making this change, then why wouldnt you keep a developer role of some kind along with it?  This is a glaring oversight and tells me you definitely didnt solicit feedback from your developer network on this... not to mention only giving 15 days notice?!  I have 40+ clients?!  15 DAYS?!  And no consideration for those who have prepaid for a year... ?  *sigh*

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  • Martin Chlupáč

    There is no need for your support staff to contact us as everything is entirely clear and utterly disrupted.

    We utilize Podio with external users solely to grant them permission to "Create app items," which is currently unavailable to them. We definitely cannot pay for all these external users.

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  • Tomaž

    If I understand it right, what will happen to PWA user forum? How will external users create new topic? 

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  • Sara Høeg Højlund-Rasmussen

    Ben Kern, we will provide partner and developer service account users to certified partners, sent you a private message with the details as communicated to our partners several months back.

    Martin Chlupáč, I recommend adding a link in your workspace allowing free external clients to create items using a webform if you don't want to move them to a paid license. Item creation using webforms will continue to be free, this link can be embedded in the workspace: https://help.podio.com/hc/en-us/articles/201019628-Webforms

    Alternative, we have extensions enabling clients to create and update items from client portal solutions like Procfu: https://procfu.com/

    Tomaž, we will continue to allow for full collaboration in the workflow automation user form, this is owned by Podio and something we continue to support. 

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  • Corrie Watson

    Please could someone from Podio contact us urgently? We are a small charity who relies on Podio and this change could really impact us. We need to know what the price is likely to be for us now - we have 10 employees and 18 external users, all of which need to be able to create items which it looks like they may not be able to do any more. Thank you.

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  • Anantha Krishnan A S

    Corrie Watson If all 18 externals need to create or edit an item, your organization will require 28 licenses in total.

    Ananth
    Team Podio

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  • Chris Manfredini

    Sara Høeg Højlund-Rasmussen - I have read the article before you had sent your message and the reason I am asking is b/c it's not clear on that article. There is an External Client (New) Column, which not sure what makes that new..... and then there is a Guest User Column. On the Guest User Column, it says Yes (Depends on the invitation). So can we have External Users as a Guest Role and they can edit app items? I don't want another article, I NEED AN ANSWER. If you want to charge more money, you need to provide BETTER customer service now like the other platforms you are comparing your price plan too

    From reading all the major complaints it sounds like you can solve 99% of your problems by External User being able to update Item Fields.

     

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  • Corrie Watson

    Thanks Anantha Krishnan A S. So instead of paying $134 annually we will now have to pay $392? That's a massive increase for a small charity. Do you have any special rates for charities?

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  • Chris Manfredini

    Anantha Krishnan A S - What if you only need Users to Edit Apps and not create them? What is the best method to get this done?

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  • Anantha Krishnan A S

    Chris Manfredini External Client user is written as New because it is not live yet, and it will be from August 15; Guest users can edit an item shared with them if the person who is sharing them gives them edit permission, guest users can only access specific items shared with them.
    Regarding your question about editing apps, the answer is no, only paid users can edit or create apps.

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  • Anantha Krishnan A S

    Corrie Watson, Yes, that would be the case if all 28 want to create or edit items. Please ping me on Podio chat for further details about non-profit organizations.

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  • Sanne ANF

    Gabor if you fid one pls let me know, this is SO unexpected and unacceptable as can be. don't feel we can ever trust Podio with our business again.

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  • Tomaž

    With this kind of logic behind witch in that case does not make sense to me, it’s a two way street.
    Either people are going to pay much more, stay loyal and won’t get nothing much as they are now. OR people will slowly look at alternatives.
    Our customers have 20+ external users… with nothing better for their experience and to pay that much more..
    Love Podio, but don’t like direction where this is going.
    And this thing “our customer support will look at your case to try find a solution”… sounds like everyone should grab a 1:1 bargain and the quiet ones will be ripped on 15th..

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  • Mr. Ernesto Tovar

    Hello

    I would like to understand what are the new permissions assigned to external accounts.

    if I have an item  and this item must be updated by an external account who normally is my client , let's say change the data of a category or add a note (not just the normal  comment) I mean a note inside the item or add a price, a date, etc I understand that now the external account client will not be able to create an item, nor edit the structure of the app but the external client should be able to update any data field inside the item this is why i invive a client to check the data , then it will it be possible or not? If it cannot be done, there is no reason to have an external account client just to see the info in the item. For that reason, I just send an organized file in  pdf with the info if is only to review and I don't need to have a Podio for absolutely nothing and I would have to after using it from more than one Decade sadly having to close my account

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  • Eduardo.Cheirif

    Hi,

    I deeply dislike the new updates since I collaborate with many customers and providers in Podio and paying a license for them will cost me greatly. One of the most important reasons for me to join Podio 5 years ago, was it´s collaboration capabilities, and now you are reducing them in a very important way. If that is what you choose to do with your business, I´ll have to find my way out.

    Anyway, I have paid in advance my year contract . Not sure when it´s over but I expect you to respect the terms I´ve paid for at least ´till my contract is over.

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  • Mr Systems

    Well this is interesting.

    We like to understand your new pricing as we don't see it on the web yet. We have built a business around driving people to Podio.

    Our current model:
    * We advertise, sell, and manage an investment management product that uses Podio as the backend storage and base user interface.
    * People purchase monthly subscriptions at our website
    * The customer creates a free subscription at Podio.com then clicks a link in an email we send them that uses your API to authorize us as an admin on their workspace.
    * Our backend uses your API to create the podio apps, hooks, reports, etc. then adds them as a regular member on the workspace.
    * Our backend is notified of actions via your webhook features and we update and manage the data in their Podio apps via the Podio API.
    * They have access to your features and our customization as long as they are a subscribing member.
    * Many customers desire additional features that your Plus and Premium solutions require and we inform them how to purchase those upgrades when they are ready to scale.

    It seems your changes will block our installation process, drive our monthly costs up as we must pay for admin rights on each of their accounts.

    Further, we have many customers that have lots of contractors that go in occasionally to update fields. It looks like we have to notify them that they must start paying Podio more.

    How can we get a copy of your new pricing and help understanding what this new pricing and user features mean to our business and our customer's businesses?

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  • Ricardo Marcelino

    After 9 years with Podio, it's time to move away from Podio.
    We can't trust Podio anymore to be a such vital part of our business.
    Removing the permission for external members to create app items is a deal breaker for us since will disallow our clients to collaborate.

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  • David Galloway

    I’ve been looking to get out of Podio for a long time it’s got a whole lot worse since Citrix took over.
    After looking at a number of platforms the closest I have found is Airtable which seems to be far more customer focused and is a lot faster in its operation. It’s front end is not as comfortable as podio but it works and the upgrades come fairly frequently airtable
    The other option I am looking at is to get away from subscription services and return to a locally hosted service. As a small business there is a bit more work involved but a greater sense of security because I control the encryption and firewall, I’m a smaller target than a big operation like Citrix. There have been a lot of improvements in locally hosted apps in recent years

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  • Stephanie Reed

    Hi Sara Høeg Højlund-Rasmussen,

    Please have someone reach out to me as well. We have a number of external contractors and certified Podio working with us on Podio. I need help to understand clearly how this extremely short-notice major change will affect us. Also, I want to understand what if any features/functionality our external contractors lose. Thank you.

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  • Wealth Adviser CAT

    Hi Podio Team,

    Given the size of the change and the timeframe provided, can we organise an urgent meeting to discuss the solutions available?

    We are in Sydney Australia so please bear in mind the timezone differences.

    In the meantime, we request an extension on the change whilst we organise this.

    Kind regards,

    WT

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  • Xaviera Ringeling

    well, this is disappointing as this was the main reason for choosing Podio. I now have to reconsider, but am not sure what the impact is on my current podio workspaces and the way we work. I request you reach out and help me understand.

    regards.

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  • Anantha Krishnan A S

    Stephanie Reed,  Xaviera Ringeling, & Wealth Adviser CAT

    We are planning a webinar soon to discuss the changes and provide more clarity for all, and you will soon receive an email with the details about the webinar; looking forward to meeting you all there. You can contact me via Podio chat if you need any immediate clarifications.

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  • Gabor

    I'm just finding it a little bit disrespectful that literally everybody vocals how bad this decision is, how shortly you guys gave notice (smell like out of cash) and how everyone demands an extension to be prepared, yet the answer is "Yeah, we go ahead anyways." and the best you could offer are webinars to discuss the decision you made (which is seemingly unchangeable) + explain the multiplication of invoices to come soon. 

    But hey, it is your business decision. 

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  • Corrie Watson

    Anantha Krishnan A S Thanks for your reply. I've tried contacting you by Podio chat as requested, but I can't message you for some reason. Please could you get in touch? Thanks

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  • Dirk Spannaus

    David Galloway there are good alternatives out there, but Airtable is not really an option. Its missing for instance relations across workspaces, automations lack power...

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  • daniel arzt

    Hi, can we please have someone reach out to us as well? We need to better understand the consequences of pricing change for our account. If it's about time to jump out of the boat to save our souls. I mean money. Thank you.

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