Can Podio be used as a Helpdesk?

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Lisa Dickson

• September 28, 2017 20:25

Hi,

Does anyone in here use Podio as a helpdesk tool??

I currently use Zendesk but actually want to create a client portal where clients can submit helpdesk tickets to me using a Helpdesk@ email address and then I want to be able to issue tasks to them when I have jobs I need them to do.

I have installed the Issues App and am playing with that at the moment!

Thank you

Lisa

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  Jacquelyn May

  • September 28, 2017 22:16

  Hi Lisa,

  We are actually currently using a Podio app for the GlobiFlow help desk, so I can confirm that it's possible :) You would need GlobiFlow (or you would need to have a developer build similar functionality using our API) to handle sending and receiving emails with the requester, as well as for any other automations you might want (such as setting a ticket status to Open when a reply is received). 

  Let me know if you have any questions on how it works! 

  /Jacquelyn - Podio

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  Marc Decroos

  • September 29, 2017 07:10

  We use Podio for more than 4 years as a Servicedesk tool. We did replace the mail by a Podio-APP-Webform and assign tickets to over 30 technicians/domain responsables .... with good results and a minimum of Globiflow automation. The best thing we did in years ! ;-)

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