Can Podio be used as a Helpdesk?




  • Official comment
    Jacquelyn May

    Hi Lisa,

    We are actually currently using a Podio app for the GlobiFlow help desk, so I can confirm that it's possible :) You would need GlobiFlow (or you would need to have a developer build similar functionality using our API) to handle sending and receiving emails with the requester, as well as for any other automations you might want (such as setting a ticket status to Open when a reply is received). 

    Let me know if you have any questions on how it works! 

    /Jacquelyn - Podio

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  • Marc Decroos

    We use Podio for more than 4 years as a Servicedesk tool. We did replace the mail by a Podio-APP-Webform and assign tickets to over 30 technicians/domain responsables .... with good results and a minimum of Globiflow automation. The best thing we did in years ! ;-)

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