The idea comes from the simple statement, that there is no other people on Earth who may need Podio community support but Podio users. That means people with Podio accounts, people who uses Podio regularly. If the audience is already there, then why don't organize the community communication within Podio itself?
Let's say, create an organization "Podio" and an open workspace "Podio Community" with apps for different kind of input (questions, ideas, bugs etc.) or at least a single app with categories or tags like "Feature request", "API", "Calculations"; create a related app in a private workspace if the Podio team needs a separate space to discuss users' tickets... And so on, and so on. As we all know here, there is a variety of ways how such a workflow could be designed in terms of workspaces, apps and items. That's not the point.
The point is, that today as a Podio user I need to go outside Podio and log in (separately) here in support area to be able to ask and answer questions, vote etc. Moreover, the functionality here is pretty limited and sometimes disappointing. I.e. when you change your main email in Podio settings you cannot view your old activities in support area. This is just inconvenient in many ways.
At the end, if the platform is positioned as the universal problem solver in communication, why it needs separate external platforms to communicate on itself?
If that communication would be inside Podio, users could use search, filters and sorting, subscribe and unsubscribe, got notified, follow and react on comments within their daily workflow. That means much more engagement, both for users and the Podio team. And more fun, I suppose :)
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